Freight Brokerage Customer Account Specialist

Position: Freight Brokerage Customer Account Specialist

Let’s talk about this role:

DRT Transportation is a leading Third-Party Logistics (3PL) and Intermodal Marketing Company (IMC) serving clients across North America. Here at DRT, the mission is to be an industry leader in providing creative transportation solutions with exceptional customer service driven by empowered employees. Our team is dedicated to delivering safe and timely shipments while providing excellent customer service, showing that people have more power than logistics. With offices in multiple locations, we foster a supportive work environment and embrace a healthy work-life balance.

As a Customer Account Specialist, you will be pivotal in building strong customer relationships and collaborating with internal teams to solve challenging customer problems. You'll provide strategic logistics solutions, process transportation requests, and negotiate competitive rates. Your focus on exceeding customer expectations will contribute to account growth and future referrals.

We encourage proactive outreach to expand our business network, address shipment issues, and stay informed about market insights. Strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment are essential.

At DRT, we value professionalism, teamwork, and customer satisfaction. A high school diploma is required, and a bachelor's degree is preferred, while brokerage experience is a must. Proficiency in Microsoft Office and similar applications is expected.

What we offer:

· Up to 13 days of PTO in the first year encouraging a healthy work/life balance

· 3 Floating Work from home days per quarter after first 90 days

· Comprehensive benefits package including a 401K with a company match

· Highly competitive base salary commensurate with experience and qualifications.

· Comprehensive paid training program designed to equip you with the skills and knowledge needed to excel in your role from day one

Let’s look at what you will be doing:

· Build positive relationships with customers and deliver winning results for customers by offering strategic logistics solutions, becoming a key aspect of their operation

· Respond to customers with a sense of urgency to provide excellent customer service

· Schedule appointments and facilitate the coordination of the customer’s shipments from the time of pick-up to delivery

· Seek out, receive and process transportation requests for customers while negotiating market-savvy rates, adhering to customer requirements, and tracking the progression of the accounts activity

· Manage and grow accounts, grow customer loyalty, and achieve future referrals of new customers by providing advanced-level service, communication, and exceeding customer expectations

· Take advantage of opportunities for new business by making outbound calls to vendors, key decision makers, planners, and other transportations providers

· Anticipate, address and resolve any issues with delayed or damaged shipments with a high level of professionalism

What you need to be successful:

· Ability to stay up to date and knowledgeable with market insights and seasonal fluctuations that could have various impacts on the business

· Ability to take ownership of responsibilities and see tasks through to completion

· Exemplify world-class customer service skills, embodying the belief that at DRT, people have more power than logistics.

· Excellent communications skills while multi-tasking and paying strong attention to our customers

· Collaborate effectively in a dynamic team environment, fostering a culture of teamwork and shared success.

· High School diploma; Bachelor's degree preferred, showcasing a commitment to ongoing education and professional development, along with brokerage experience

· Demonstrate a proactive and positive "can-do" attitude that fuels success and fosters a winning culture.

Here is where you will report: 444 Clinchfield St., Kingsport, TN 37664

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Transportation Broker: 1 year (Required)

Ability to Relocate:

• Kingsport, TN 37660: Relocate before starting work (Required)

Work Location: In person