Less-than-Truckload (LTL) Manager

Position: Less-than-Truckload (LTL) Manager

About Us: DRT Transportation is a leading Third-Party Logistics (3PL) and Intermodal Marketing Company (IMC) serving clients across North America. Here at DRT, the mission is to be an industry leader in providing creative transportation solutions with exceptional customer service driven by empowered employees. Our team is dedicated to arranging safe and timely shipments while providing excellent customer service, showing that people have more power than logistics.

Job Summary: We seek an experienced and visionary LTL Manager to lead and transform our Less-than-Truckload (LTL) operations. In this pivotal role, you will oversee every aspect of LTL freight management, from carrier negotiations to shipment tracking, ensuring that our services meet the highest efficiency and customer satisfaction standards. This position will focus on the growth and development of our LTL coordinators, where you will mentor, train, and inspire the team to achieve excellence and drive results. You will collaborate closely with sales teams, customers, and carriers to foster strong relationships, streamline processes, and implement innovative solutions contributing to the company’s long-term growth and profitability. This is an exciting opportunity for a results-driven leader to significantly impact our operations and play a key role in our continued success.

Key Responsibilities:

• Customer Service Excellence: Provide exceptional service to both internal and external customers, ensuring their needs are met and expectations exceeded.
• Freight Management: Receive and process transportation requests, determine freight classification, and secure the best possible Carrier rates for LTL shipments.
• Carrier Procurement: Source and negotiate with reliable carriers to ensure competitive rates and superior service. Build strong, long-term relationships with carriers.
• Shipment Tracking: Monitor shipments daily from pick-up to delivery, providing up-to-date information and addressing any issues, such as delays or damages.
• Technology Optimization: Utilize and optimize existing technology, including TMS and other applications, to improve efficiency and accuracy in the LTL process.
• Problem Resolution: Work closely with the sales team and management to resolve any customer complaints or issues promptly, ensuring high levels of customer satisfaction.
• Collaboration: Collaborate with field sales and other departments to create a cohesive approach to customer acquisition, retention, and service excellence.
• Team Development: Oversee the LTL coordinators and focus on their growth and development by providing guidance, training, and performance feedback to enhance their skills and contributions to the team.

Preferred Skills and Qualifications:

• Communication Skills: Excellent written and oral communication abilities. Capable of negotiating effectively and maintaining strong relationships with clients and carriers.
• Team Development: Demonstrated experience in growing and leading an LTL coordinator team to excellence, with a focus on training, mentoring, and performance improvement.
• Customer Focus: Strong commitment to customer service and achieving both company and personal goals through a customer-centric approach.
• Attention to Detail: Highly organized with strong attention to detail. Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Teamwork: Proven ability to work collaboratively in a team setting. Adaptable and able to perform well under pressure.
• Industry Knowledge: Deep understanding of the transportation industry, particularly in LTL freight logistics.

Qualifications:

• High school diploma required; Bachelor’s degree preferred or equivalent work experience.
• A minimum of two years of experience in freight logistics with a focus on LTL preferred.
• Proficiency in Microsoft Office, Outlook, and CRM systems.

What We Offer:
At DRT Transportation, we offer a supportive and collaborative work environment where your contributions are valued and your professional growth is encouraged. You will have the opportunity to work with a dedicated team and participate in ongoing professional development. We provide a competitive salary and benefits package, including health insurance, retirement plans, and more.

Location:
850 Helen Drive, Lebanon, PA, 17042

If you are a motivated and experienced LTL professional looking to advance your career, we invite you to apply for this exciting opportunity at DRT Transportation. Join us and be a part of a team where people have more power than logistics! Apply now to start your journey with us.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• freight logistics: 2 years (Required)

Ability to Commute:

• Lebanon, PA 17042 (Required)

Work Location: In person