Technical Support Coordinator

Technical Support Coordinator (Tier 1 Support)

DSST Public Schools (DSST) seeks a Technical Support Coordinator (Tier 1 Support) to join one of the leading charter school organizations in Colorado. DSST Public Schools mission is to transform urban public education by eliminating educational inequity and preparing all students for success in college and the 21st century.

Overview of Position:

Denver School of Science and Technology (DSST) Public Schools announces an immediate opening for a new Technical Support Coordinator position. The TSC provides quality educational technology resources for students and staff through the efficient management and maintenance of DSST's One-to-One program laptop fleet, consisting of over 8,000 laptops and tablets. The TSC will also provide quality service and support for computer users and the technology systems in the classrooms.

Essential Functions:

DSST Public schools seeks candidates with strong character, passion for excellence, and a relentless commitment to student achievement.

• Assist in providing technical support for all students and staff

• Act as a member of the school staff and participate in related activities

• Manage and document computer distributions to staff & students

• Process warranty claims of computers

• Manage software & hardware installation, maintenance, troubleshooting

• Repair and maintain laptops & class room technologies

• Provide alerts and direction in the detection of viruses and other system wide issues

• Assist in implementation of creative solutions for improving school technology infrastructure

• Assist school staff & students to use hardware and software efficiently

• Work with DSST technology staff as needed to support the technology program of DSST

• Manage, maintain & document DSST's asset inventory

Additional tasks as needed:

• Assist with other DSST Public Schools technology support as needed.

• Work with the DSST staff to provide training of classroom teachers in the effective use of technology to further student learning and enhance the educational and administrative processes of the school.

• Support DSST in various capacities as needed, which may include supervising students, proctoring exams, and more.
  

Required Qualifications:

• A successful record of providing a high level of customer service in technical support

• A desire to work with middle school and high school students

• Demonstrated competence in laptop hardware/software troubleshooting and repair

• Experience with Microsoft Windows 7/10, Office 10/13/16, Office 365

• Experience with Google Suite

• Documentation skills (Word, Excel, etc.)

• Strong communication and people skills

• Incredible attention to detail

• Ability to multi-task and strong organizational skills
  

Additional Eligibility Qualifications:

Education: BA or BS optional.

Vaccine Requirement:

• Per the public health order made by Denver Department of Public Health and Environment (DDPHE) on August 2, 2021, all personnel of schools must be fully vaccinated against COVID-19 by September 30, 2021. To comply with the DDPHE Public Health Order, all DSST employees, contractors and volunteers must be fully vaccinated by September 30, 2021. The DDPHE Public Health Order allows employers to consider and, in appropriate circumstances, grant requests for medical and religious accommodations related to the COVID-19 vaccine mandate.

Classification : Exempt

Reports to : Senior Manager of Technical Support

Compensation and Benefits :

Starting salary for this position will be between $45,000-$50,400 and is commensurate with experience*

• Final salary may be adjusted based on years of experience in a relevant, aligned role of similar level and responsibilities up to 6 years of experience.

DSST Public Schools is committed to providing our staff with benefit offerings that empower each of our employees to make the choices that best meet their individualized and personal needs while also keeping cost in mind.

DSST Benefit highlights include:

• Paid leave beginning from day one
• Instant access to benefits concierge for medical, dental, vision, appointment booking, and online doctor consultations etc.
• KISX Card assistance with high cost/low incidence surgeries, procedures, and major imaging
• Aflac supplemental insurance to help with out-of-pocket expenses not covered by insurance
• Two Dental Plan options offered through Aetna
• Employee Assistance and Counseling Support
• Annual Health Savings account (HSA) gift from DSST Public Schools
• Access to additional discounts through our benefit partners exclusively for DSST staff.

*Candidates placed in Aurora Science & Tech. will be eligible for a PERA Retirement Plan

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and may require standing, walking, bending, kneeling, stooping, and crouching throughout the day. The employee must lift and/or move items up to 30 pounds. The employee must have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

DSST Public Schools proudly values diversity and is an equal opportunity employer. Denver School of Science and Technology does not exclude participation in, deny benefits to or discriminate on the basis of, ethnicity, race, color, religion, national origin, ancestry, marital status, gender, sexual orientation, age or disability in admission or access to, or treatment or employment in its programs and activities. (Protected Classes).

DSST Public Schools does not unlawfully discriminate against a member of a Protected Class in admission or access to, or terms and conditions of employment, or in its programs and activities. DSST Public Schools shall operate as an equal opportunity employer and will provide and safeguard the opportunity for all persons to seek, obtain, hold and advance in employment within the district without discrimination. The District shall actively promote the full realization of equal employment opportunity through a positive, aggressive, continuing affirmative action program.

Further, DSST Public Schools affirms the rights of all Protected Classes to be free from intimidation, discrimination, physical harm and/or harassment.

DSST Public Schools shall inform students, parents, employees and the general public each school year that the educational programs, activities and employment opportunities offered by the district are offered without regard to ethnicity, race, color, religion, national origin, ancestry, marital status, gender, sexual orientation, age or disability. The announcement shall also include the name/title, address and telephone number of the person designated to coordinate Title IX and Section 504 and ADA compliance activities.

Any person having inquiries concerning the School's compliance with the regulations implementing Title VII of the Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact the Assistant Superintendent or Human Resources.

DSST Public Schools Overview:

DSST Public Schools (DSST) operates a network of tuition-free, open-enrollment public STEM charter schools. DSST schools operate within the Denver Public Schools (DPS) and Aurora Public Schools (APS) districts. Our schools focus on building a community where students and staff are valued for their unique talents. Meaningful relationships are at the core of our model which is why our schools are small enough so that every student is known and valued for their individuality. We have developed systems and structures to ensure our students will be prepared for college, career and life. The student population across the DSST network is 84% students of color and 71% qualify for free and reduced lunch. This year, DSST will serve approximately 6,000 students at fifteen schools on nine campuses across Denver and Aurora.

DSST Public Schools employees support each other not only to have fulfilling careers, but more importantly, to lead fulfilling lives that combines deeply meaningful professional work with personal well-being. Our core values are central to our program and to our results. These values are embedded in everything that we do and how we do it, both for our students and our staff. The six DSST core values are:

Respect - We appreciate each person and their story through our words, actions, and attitudes. We value their unique perspective and treat others with dignity.
Responsibility - We acknowledge that our actions and choices impact ourselves and our community. We take ownership for what we do and how we choose to do it.
Integrity - We act and speak with honesty, fairness, and thoughtfulness. We consistently align our words and actions.
Courage - We possess the confidence and resolve to take risks, push ourselves, and persevere in the face of pressure, adversity or unfamiliar circumstances.
Curiosity - We are eager to learn, questions, and explore. We have a thirst for knowledge, a love of investigation, and a desire to learn about ourselves, our community, and our world.
Doing Your Best - We put our best effort into everything we do. We know that individual and collective effort are required for our community to thrive.