What are the responsibilities and job description for the Operational Key Account Manager position at DSV?
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Chester, Seaport Dr
Division: Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time
The Key Account Manager is responsible for a large complex account and/ or a group of smaller accounts. They will have operational, relationship and P&L accountability for their account(s). The Account Manager will manage a team with the primary goal of meeting and exceeding customer expectations. providing superior customer service and achieving service and savings goals.
- Manages and aligns customer's expectations with deliverables defined in the project scope document(s).
- Analyze data, prepare reporting for key metrics, identify opportunities to streamline/improve efficiency, help lead and drive continuous improvement
- Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
- Accepts complete accountability for account P&L, customer savings and satisfaction.
- Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
- Assists Implementation Manager in account or project launches.
- Recruits and trains necessary on site management. logistics technicians and assistants.
- Identifies and quantifies potential supply chain improvements.
- Manages sometimes complex organizational issues involving customer's various functional areas and multiple plant locations.
- Manages carrier relationships and assist in the contracting process.
- Ability and flexibility to travel as required.
- Performs other duties as assigned
- Management and development of direct reports
- Share department account goals with the team and maintain assessments planning and development
- Ability to hold oneself and others accountable.
MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience
- Bachelor's Degree in Logistics, Industrial Engineering, a related field, or experience in lieu of education.
- A minimum of 3 years substantial relevant experience in Account Management.
- A minimum of 1 years managing a multi-function/location team.
SKILLS, KNOWLEDGE AND ABILITIES
- General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
- Proven track record of account management. 3PL a plus.
- Ability to develop and manage remote teams.
- Demonstrated leadership and employee development skills - a "mentor.
- Superior analytical and problem solving skills.
- Strong project management skills and the ability to manage and motivate all levels in the organization.
- Ability to manage multiple projects simultaneously.
- Strong interpersonal, presentation and written/verbal communication skills.
- Ability to work independently and as part of a team.
- Knowledge of the customer base and system capabilities is critical.
- Strong interpersonal skills that promote team building and associate development are required.
- Strong work ethic and patience.
- Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).
- English (reading, writing and verbal)
- Intermediate mathematical skills
- Masters' degree a plus.
- 7 years of Account Management experience.
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
OTHER INFORMATION
Travel percentage can be expected to be approximately 40%, but may vary based on the requirements of the business.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
