What are the responsibilities and job description for the Client Connectivity Services Specialist position at DTCC Candidate Experience Site?
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:
Being a member of the Client Connectivity Services Team, the Specialist will be responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configuring data delivery for the selected DTCC products, and ensuring data is accurate and delivered in a timely manner. In addition, the Client Connectivity Services Specialist will complete routine and complex tasks and will be expected to deliver an excellent client experience throughout the client lifecycle.
Your Primary Responsibilities:
- Gather and validate required data acquired from clients to establish connection to DTCC’s network and support any lifecycle changes
- Work with internal teams to implement relevant network and authentication configurations
- Perform data delivery configurations with strict adherence to procedures
- Navigate internal partners to resolve client queries with little or no supervision
- Manage client expectations in accordance with defined turnaround times
- Monitor and track all client queries received using client case management tools, adhere to salesforce case management requirements
- Support client queries via email and phone
- Support dedicated line migration efforts across different protocols and business divisions
- Troubleshoot internal alerts and resolve issues accordingly
- Accurately document work performed using the Knowledge Centered Service methodology
- Provide support over weekends and public holidays as required
- Assist managers in building training materials and conducting training sessions
- Assist more junior team members in resolving client issues
- Minimize risk by following established policies and procedures, raising issues, and supporting positive relationships with key internal/external clients and partners
- Assist managers in ensuring that Standard Operating Procedures are complete and up to date
- Drive department projects: coordinate personal and team capacity and works to meet department/squad objectives & goals
- Contribute to the development of new strategies
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Minimum 4 years of related experience
- Bachelor's degree (preferred) or equivalent experience
Talents Needed For Success:
- Excellent customer service skills
- Strong analytical and problem-solving skills
- Well organized, ability to prioritize, identify process risks and “red flags”
- Broad knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe
- Good understanding of IT networking
We offer top class training and development for you to be an asset in our organization!
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.