Resident Transportation Driver

The Driver/Nursing transports residents to hospitals, physician’s offices, and community agencies as ordered by the facility’s physicians.

The general purpose of the position is to safely transport the residents to the prescribed locations; to maintain a professional manner at all times during transport and while in contact with the community; to cooperate with the Supervisor to maintain transport schedules in a timely manner; to maintain the cleanliness and function of the transport vehicle. Does related work as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary to perform the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific responsibilities of the position include, but are not limited to, the following:

• Drives the vehicle for transportation to the appropriate areas;
• Ability to drive the vehicle and to manipulate the vehicle in limited areas (i.e. alleys, back doors of physician’s offices, backing into a designated area at a physician’s office);
• As time allows, performs miscellaneous duties requested by the supervisor;
• Keeps the inside and outside of the vehicle clean at all times;
• Maintains various resident schedules for clinic services via email communications from units;
• Assists in cleaning of items from the floors and supply room;
• Assists on the nursing units to provide care when time permits;
• Transports laboratory specimens to hospital, as necessary;
• Cooperates with the maintenance department in keeping the vehicles in working condition and inspected in a timely manner;
• Have ability to manage stress tolerance, pressure and anxiety;
• Performs additional functions or special projects, as assigned by the supervisor.

Education/Certifications/Experience

• DEGREE: High School Diploma or GED.
• CERTIFICATION: A current State drivers’ license with a minimum of two years with a clean driving records; acceptance by facility’s insurance carrier without the label of “high risk”.
• EXPERIENCE: Sufficient training and experience in healthcare in order to perform daily tasks with an understanding of the duties involved.
• MVR

Knowledge

• CUSTOMER SERVICE: Knowledge of principles and processes for providing excellent customer service. This includes meeting the quality standards for services and providing customer satisfaction. Proven experience in establishing and maintaining relationships with multiple levels of the organization.
• TECHNOLOGY: Knowledge on how to operate a desktop computer used to enter, access, and/or retrieve data. Effective degree of proficiency with Microsoft Office applications.
• SAFETY AND SECURITY: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of staff and residents, data, and the Facility as a whole.
• ENGLISH LANGUAGE: Must have the ability to read, write, and follow oral and written directions at a level necessary to accomplish the job.
• CUSTOMER AND PERSONAL SERVICE: Knowledge of principles and processes for providing excellent customer and personal services. This includes, but is not limited to, meeting the quality standards for sound nursing techniques and treatment practices, knowledge of medical treatments, and health care sanitation and hygiene, in a manner which promotes resident satisfaction.

Skills/Ability

• ACTIVE LISTENING: Ability to give full attention to what others are saying. Taking time to understand the points being made, and asking questions, if appropriate. Ability to hear and respond to residents.
• COMMUNICATION: Ability to communicate effectively across the organization in English. Includes the ability to read, comprehend, and interpret documents such as safety rules and procedure manuals and the aptitude to write routine reports and correspondence. Ability to speak effectively and be understood by others.
• QUALITY MANAGEMENT: Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• MONITORING: Assessing performance of self, other individuals, or the Facility to make improvements or take corrective action.
• SERVICE ORIENTATION: Actively looking for new ways to help others.
• PROBLEM SENSITIVITY: Ability to tell when something is wrong or is likely to go wrong. It includes recognizing and solving problems.
• TEAMWORK: Ability to work well with supervisors, peers, and subordinates to achieve goals. Readily gives and receives help and values the contribution of teammates. Ability to maintain effective working relationships with superiors, co-workers, students and other personnel.
• EMOTIONAL STABILITY: Ability to cope with the stresses of the environment.
• DEPENDABILITY: Reliable, responsible, and dependable, while fulfilling obligations. Must be capable of maintaining regular attendance.
• INTEGRITY: Ability to be an honest and ethical employee while exercising both patience and tact and complying with the Facility’s policies and procedures.
• TECHNICAL: Ability to understand equipment function and operation such as lifting equipment, oxygen usage, and other medical equipment used in the performance of Nursing duties. Ability to use other computer technology as trained required to complete job duties.
• TRAINING: An understanding of the principal of adult learning and their application in a nursing home setting to nursing and non-nursing personnel. Good knowledge of modern training techniques applied to the development of sub-professional and professional personnel.
• CRITICAL THINKING/REASONING: Ability to use logic to solve practical problems to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong problem solving skills and the ability to be flexible and change directions when needed.
• ORGANIZING, PLANNING & PRIORITIZING WORK: Ability to develop specific goals and plans in order to organize, and accomplish work. Detail-oriented with very strong organizational skills and ability to prioritize multiple projects in a fast-paced, deadline-oriented environment while remaining calm under pressure.
• ATTENTION TO DETAIL: Being careful and thorough in completing work-related tasks.
• VERSATILITY: Openly accepts change. Can apply knowledge and skills across a broad spectrum.

Employee should possess a genuine sensitivity towards the needs and feelings of others and have the ability to deal with a variety of personalities and constant changing environment.

• n/a

• The Facility is required to employ Nursing staff 24 hours per day, 7 days per week. Shifts may vary based on the needs of the Facility.
• Additional hours, with little or no notice, may be required, if deemed necessary by the reporting supervisor.
• Local and out-of-town travel will be required. Average travel expectation greater than 50%.