What are the responsibilities and job description for the Digital Center Rep II (Call Center) position at DuGood Federal Credit Union?
DuGood FCU is currently seeing a Fulltime Digital Center Representative II (Call Center) who is highly motivated, and reliable. This position requires excellent member service skills and offers an opportunity to join our dynamic team at our Beaumont location.
Position: Fulltime Digital Center Representative II
Digital Center Representatives perform a variety of functions to assist members through an array of sources including but not limited to phone, live chat, all online services etc. Representatives are responsible for applying knowledge of Credit Union products and services to provide courteous, efficient service to members. In addition, Digital Center Representatives will be accountable for meeting performance targets.
Position requirements: (this is not an exhaustive list)
- Previous Member Relations Rep experience required
- Must have experience using credit union services and products
- Ability to multi-task, strong communication and interpersonal skills
- Requires long periods of sitting and/or reading computer screens for most of the workday.
- Must be able to pass background and drug screening.
WHY JOIN THE DUGOOD TEAM?
We are on a mission to DO GOOD for our family and friends living in Southeast Texas. Our goal is to help members achieve their hopes and dreams while saving money.
We believe in giving back and supporting our communities, local businesses, and charities.
We are seeking friendly, professional career-oriented individuals with a passion for serving and DOING GOOD for others.
AAP/EEO Statement:
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose hardships on the Credit Union.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit and business needs.
