What are the responsibilities and job description for the Assistant Ticket Operations Manager position at Duke University?
Working Title: Assistant Ticket Operations Manager
OCCUPATIONAL SUMMARY
Duke Athletics is seeking a qualified individual for the Assistant Ticket Operations Manager position. This individual will assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions.
Qualifications:
BA/BS with a minimum of 1-year experience at the collegiate or professional level required, or an equivalent combination of education and experience.
Knowledge, Skills, Ability:
- Proficient with Microsoft Office, with emphasis on Excel and Word
- Demonstrated sound personal interface, organizational, and coordinating skills
- Demonstrated excellent written and verbal communication skills, including the ability to
successfully communicate with the public, other employees and vendors with a positive attitude
- Proven job reliability, diligence, and dedication
- Must be flexible with working nights, weekends, and holidays
Essential Functions:
- Day to day operations of the ticket office, including, but not limited to:
o Processing ticket orders for a variety of events
o Providing excellent customer service dealing with customers in-person, being the first monitoring the ticket office phone lines and voicemails, and in daily upkeep of email correspondence
o Writing and sending communication both on the individual and mass level
o Assisting with management of game day activities at home and on the road
o Management of ticket operations and game day logistics of assigned sports
o Assisting with inventory for gameday functions
- Knowledge of and adhering to all Duke and NCAA rules regarding ticket sales and distribution
- Any other duties as assigned by the Assistant Directors of Ticket Operations
How to Apply:
Interested Applicants should submit a cover letter, resume, and list of three references online at https://hr.duke.edu/careers/apply for Requisition Number _226579_.
Minimum Qualifications
Education
Work requires analytical, communication and organizational skills generally acquired through completion of a Bachelor's degree program.
Experience
No experience required beyond bachelor's degree.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Salary : $58,200 - $73,600