Senior Business Manager

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

This position will be the senior administrator for the Divisions of General Pediatrics and Adolescent Health and Medicine-Pediatrics. The position will provide overall administrative management and coordination of various business-related and operational functions for the clinical and academic practice of up to 45 faculty members in the two divisions. This includes finance/budgets, human resources, space/facilities planning, research and education administration, academic and faculty support, policy interpretation and strategic planning within Duke Health and community.

Candidate must have strong leadership experience in practice management operations with a proven track record of building successful physician relationships and effective communication with key-stakeholders.

Position reports to the Vice Chair, Administration and Finance/Chief Administrative Officer of the Department of Pediatrics.

Specific Responsibilities

NOTE: The below statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Leadership/Management

Partner with Division Chief(s) regarding all leadership aspects of division(s), including decision-making, stewardship of resources, and communication to division regarding operational/financial plans and updates as they relate to faculty/staff.

Serve as primary administrative liaison with faculty, administrative and professional personnel concerning University/PDC policies and procedures, personnel administration, clinic management, research administration, financial services and budgetary preparation, reconciliation and control.

Supervise and coordinate work of designated employees; manage human resources activities to meet University, Departmental, and Divisional objectives; advise faculty on employment, salary administration, employee relations, and related issues as required.

Financial and Operational

Oversee and manage the overall operations and financial performance of select divisions/programs to ensure appropriate and efficient utilization of resources to meet department/divisional goals and objectives across all three missions.

Direct financial and regulatory operations within departmental and institutional fiscal and productivity guidelines; analyze and prepare annual budgets; manage unrestricted and restricted clinical practice, education, and research funds.

Manage and create with department finance team academic and clinical annual PDC and Duke University budgets for respective areas, including annual completion of faculty effort distribution.

Strategic Planning and Continuous Improvement

Lead and coordinate new business development and clinical practice initiatives. Identify, develop and execute cost reductions and service improvements in all three missions. Develop and execute strategic plan for division, including goals, tactics/initiatives and key measures that align with departmental and institutional objectives.

Knowledge, Skills and Abilities:

Proven innovation and initiative to anticipate, develop, and implement new procedures, practices, and processes adaptable to constantly changing work patterns and business methods, to solve unusual and new concerns using means, which establish effective and efficient precedents.

Demonstrated ability to analyze complex situations, identify and analyze problems and develop options and recommendations for resolution.

Proven ability to develop, analyze, and carry out project objectives and work well with others o fa diverse nature in achieving organizational goals.

Proven ability to research, gather, synthesize and organize information to produce concise reports using various resources.

Strong leadership skills and ability to take responsibility for assigned areas and to gain the confidence of faculty, leadership, colleagues, etc.

Excellent negotiation skills. Demonstrated counseling techniques with the ability to act as a facilitator, exercise diplomacy, tact, professionalism, responsiveness, a high degree of flexibility, and solve concerns between individuals in a fair and equitable manner.

Excellent interpersonal, as well as written and verbal communication skills to interact with a variety of personalities at all levels, exercising tact, sound judgment, diplomacy, and flexibility to promote positive working relationships and job effectiveness.

Proven organizational, analytical and management skills.

Ability to work independently and follow through on assignments with minimal direction.

Preferred Qualifications:

Master's in business, health care administration or areas with healthcare/business focus preferred. At least 3 years of experience in strategic planning, practice/operations management, and project management preferred Strong leadership experience in academic medical center, specifically related to practice management/operations with a proven track record of building successful physician relationships and effective communication with key stakeholders(internal and external to Duke) Certifications such as PMP, Lean, FACMPE, or FACHE.

Minimum Qualifications

Education

Work requires a Bachelor's degree in Business Administration, Accounting or a closely related field.

Experience

Work requires a minimum of eight years progressively responsible OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE experience in administrative management, to include proficiency in budgeting, grants and contracts, personnel supervision and space and facilities management. A Master's degree in Business Administration, Hospital Administration, Accounting or a closely related field may substitute for two years of required experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh