Print production associate

Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast.

We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.

Duncan-Parnell is looking for a Print Production & Customer Service Associate in our North Charleston, SC office. This role is a critical position supporting both operations and customers in our Signs & Graphics division.

Our company is a vital part of the communities where we live and work; fulfilling our mission and executing your responsibilities according to our company values is essential to our team.

You will join and be an integral part of a successful team of customer-focused employees.

Job Summary

Responsible for traditional reprographic services to include printing and binding of construction documents, maintaining our online plan room, reproducing digital and physical copies of documents, and occasionally filling in for customer service representatives as needed.

Customer service duties include, but are not limited to, assisting customers at the front counter, answering incoming phone calls, and billing customers.

Summary of Job Duties

• Operate and maintain large and small format copiers, printers, and scanners
• Monitor email regularly for customer orders, online uploads, and company information
• Answer incoming calls to your department
• Provide timely and accurate information about customer’s order status, pricing, quotes, jobs kept on file, jobs on the DP Plan Room and other general questions
• Learn and use computer programs (HP Smartstream, Adobe Acrobat, Microsoft Office Suite, P21)
• Maintain and update online file storage
• Scan and email files
• Set up, process, number, monitor and maintain online jobs for the DP Plan Room
• Set up drawings to make printable by using scaling, cropping and other necessary adjustments
• Set up, print, and bind spec books
• Laminate small format media
• Monitor department supplies and notify manager when supply orders are needed to be placed
• Occasionally transition to help Customer Service
• Assist walk-in customers at the front counter
• Answer and route incoming phone calls
• General billing, quoting and payment processing
• Additional duties as assigned

Requirements

• Possess professional, positive, and efficient attitude to serve customers and help co-workers
• Proficient in basic computer skills
• Excellent verbal and written communication skills
• Meticulous attention to detail and accuracy
• Must be able to multitask, prioritize, meet deadlines and work well under pressure
• Must be able to perform and maintain productive at both fast and slow-paced levels
• Ability to lift a minimum of 50 lbs.

Benefits :

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

PI250411033

Last updated : 2024-09-29