Caterer

Description

Provide the highest quality of service to customers at all times. Receive and process food and food-related orders from customers through ordering system. Perform cooking duties. Follow food-handling and health and safety regulations and best practices. These responsibilities may differ among location, depending on business necessities, client requirements, and applicable industry standards.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Interact with customers in Cafe; Take orders from customers.
• Perform excellent customer service when interacting and serving customers including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills; Provide the highest quality of service to customers at all times.
• Prepare food and serve catering patrons at counters or tables.
• Retrieve catering orders and roll order outside to vehicle.
• Arrange attractive food and food-related displays.
• Serve food items plated or buffet-style to customers.
• Operate ordering system such as a cash register, terminal, or software; Process customer cash and non-cash payments. Assist in locating, reconciling, and verifying accuracy of transactions and operate equipment with peripheral electronic data processing when needed.
• Prepare for service before the meal and clean the dining room after the meal (wiping tables, vacuuming the floor, cleaning chairs, ensuring the acceptable appearance of the dining area).
• Breakdown, clean, and/or and sanitize kitchen, cafeteria, workstations, counters, tables, steam tables, chairs, and other areas or equipment.
• Vacuum and return areas to proper appearance.
• Assist with setting up stations such as breads, condiments, and utensils; Brew coffee and tea; Assist customers with opening containers, cutting food, etc.
• Uniforms must be worn in accordance with dress code requirements.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Qualifications

Minimum Qualifications: Ability to effectively communicate with others. Basic ability to use technology related to job duties and responsibilities. Ability to effectively follow applicable regulations, policies, and/or procedures. Ability to work a flexible schedule including nights, weekends and holidays. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Attention to detail.

Ability to: learn and use established techniques for the efficient and compliant completion of duties; present self in a highly professional manner to others and understands that honesty and ethics are essential; maintain a positive attitude; communicate with co-workers and other departments with professionalism and respect; maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives; provide clear directions and respond accordingly to team members; work well under pressure; work well alone and in a team; use all relevant electronic and communication devices; provide clear directions and respond appropriately to team members.

Education and/or Experience:  High school diploma or equivalent or work-related experience preferred. Must have basic phone and computer skills (email, texting, etc.). Ability to read information on papers and computer screens. Knowledge of proper and safe food preparation and food handling regulations and best practices.

Certifications, Licenses, Registrations:  Oklahoma food handler’s permit preferred upon hire. For those positions requiring travel, a current, valid driver’s license and automobile liability insurance must be maintained. Blood borne pathogen training required after hire.

*Safety-Sensitive Position - This is a “Safety-Sensitive” Position as defined by Oklahoma law.  As such, please be advised that applicants for this position cannot test positive in pre-employment drug tests (or any drug tests administered after employment begins) for the presence of Tetrahydrocannabinol (THC), a psychoactive component of cannabis.  This is true even if the applicant is in possession of a valid medical marijuana card that otherwise allows the license-holder to legally use and consume medical marijuana. Team Members in “Safety-Sensitive” positions are not permitted to test positive for the presence of THC in any pre-employment drug test, or any other drug test administered after employment begins.  This information is provided to applicants as a resource to the application process.  This is not a request for any applicant to disclose personal medical information during the application process. If you have any questions about the information in this disclaimer please direct these questions to a member of Human Resources.

 **This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.

 ***As a condition of employment, vaccinations are required per DRH Policy.  Medical and Religious Exemptions are available upon request.