DIRECTOR OF OPERATIONS

The Director of Operations provides overall leadership and guidance to the operational activities of the assigned network with the objective of maximizing growth and profitability as well as day-to-day operations.

• Responsible for supporting the COO of Operations and senior management team in all aspects of program growth specifically through strategic and operational planning, guidance ensuring that required infrastructure and support services are in place
• Lead, supervise and develop market Multi Unit Managers throughout the assigned network
• Provides clear direction and structure for operating units by translating business strategy into day-to-day execution of brand standard
• Conduct routine gap analysis to identify opportunities and areas of improvement within the assigned network. Present business cases for implementation
• Accountable for guest satisfaction/loyalty through improved operations
• Accountable for recruiting, hiring, coaching, developing and assessing the operations team
• Execute a calendarized performance management system providing constructive, actionable feedback
• Assist and guide senior management in the development and implementation of the strategic goals of the organization
• Apply appropriate business acumen within each market to meet organizational goals
• Advise the Vice President of Operations of strategic business development and key corporate planning opportunities that relate to and impact the operations of the company.
• Manage operations by directing and coordinating activities consistent with the established goals, objectives and policies.
• Implement programs to ensure attainment of business plan for growth and profit. Key driver in identifying growth opportunities in each marketplace. Create vision, strategy and tactics including sales building through partnerships in and around each restaurant trade area.
• Share market best practices and implement improved processes and management methods to generate higher sales while driving higher ROI and workflow optimization.

Requirements
• Related Bachelor’s degree, MBA or Master’s preferred
• 5-10 years of progressive operational and managerial experience
• Strong financial background and understanding of P&L’s and possess the ability to demonstrate analytical skills in interpreting results and turning analysis into successful action plans for the divisions of Operations
• Motivator & self-starter
• Possess strong presentation skills
• Understand Real Estate and Development
• Experience with Human Resources, Marketing and Training
• The ability to drive profit
• Ability to gain, demonstrate and coach in-depth operational knowledge of Restaurant Operations
• Effectively demonstrate the ability to inspire store level teams toward personal improvement and operational development
• Must have demonstrated ability to effectively lead a 50 QSR environment