What are the responsibilities and job description for the Information Technology Level I Tech position at Dunn Construction?
Name of Employer: Dunn Companies
Position Title: Information Technology Level I Tech
Position Location: Birmingham, AL
Summary Of Duties
The Level I IT Technician provides first-level technical support for Dunn Companies by responding to user inquiries and managing IT-related service requests. This role delivers basic troubleshooting and support, including password resets, printer configuration, break/fix assistance, ticket routing, and escalation to Level II and Level III support teams as appropriate. The technician may also escalate issues to IT Applications support or coordinate with external vendors (Level IV support) when required.
This position assists users in a timely and professional manner, prepares reports related to IT issues and help desk activity for management review, and performs other related duties as assigned.
Required Skills And Abilities
Position Title: Information Technology Level I Tech
Position Location: Birmingham, AL
Summary Of Duties
The Level I IT Technician provides first-level technical support for Dunn Companies by responding to user inquiries and managing IT-related service requests. This role delivers basic troubleshooting and support, including password resets, printer configuration, break/fix assistance, ticket routing, and escalation to Level II and Level III support teams as appropriate. The technician may also escalate issues to IT Applications support or coordinate with external vendors (Level IV support) when required.
This position assists users in a timely and professional manner, prepares reports related to IT issues and help desk activity for management review, and performs other related duties as assigned.
Required Skills And Abilities
- Excellent verbal and written communication skills
- Strong interpersonal skills with a customer-focused mindset
- Ability to explain technical concepts clearly to non-technical users
- Proficiency in Microsoft Office Suite or related software
- Strong organizational skills with attention to detail
- IT certification preferred (A , CompTIA, etc.)
- High school diploma or GED required
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 15 pounds as needed