Student Account Specialist

Description

POSITION OVERVIEW:

The Student Account Specialist manages the collections of student accounts for inactive students. The position also will work with current students on account balances, counseling financing options, and assist in the enrollment and management of the internal payment plans.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

• Promotes exceptional customer service to students and all customers, including the timely, authoritative and professional response to all inquiries.
• Ability to communicate with customers through phone, email, letter.
• Collect tuition & fee payments for active and inactive students and provide necessary reporting and reconciling.
• Counsel students/customers on higher education financing options and guide financial decisions.
• Continuously monitors, reports on and optimizes student receivable collections and account accuracy for over 1200 active student records.
• Manages, communicates, and reports on internal payment plans and ensure compliance with federal and school policy.
• Facilitates collection procedures for inactive student and delinquent accounts. Includes monitoring balances, placing accounts with collections, reporting payments, reconciling receivables, processing disputes, etc.
• Acts as a back-up to the Director of Student Accounts for procedural duties, including but not limited to student billing, collections, receivables, internal/external communications, etc.
• Ensures the accuracy and timeliness of external reporting obligations and compliance requirements.
• Facilitates seamless integration with student withdrawals between multiple departments and makes adjustments based on internal policy.
• Represent the Student Accounts office at internal and external meetings and conferences to continue professional development.
• Develops and updates procedure manuals and other documentation as required.
• While performing the duties of this job, an individual is regularly required to use hands to feel or handle/manipulate objects.
• Individual is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Machines, Tools Work Aids, and Equipment Used: Computer, telephone, copier, other office equipment

CORE COMPETENCIES:

• Strategic Skills: Has the functional and technical knowledge and skills to do the job at a high level. Makes good decisions. Provides sound advice and problem solution. Provides honest and in-depth analysis on problems and issues.
• Operating Skills: Makes decisions in a timely manner. Accepts responsibility for tasks and meets objectives and measures. Documents process, progress, and results. Is committed to continuous improvement. Works toward the most efficient and effective work processes.
• Courage: Has difficult conversations as necessary. Faces up to people problems on any person or situations quickly and directly.
• Energy and Drive: Is action oriented and full of energy for challenging tasks/issues. Is constantly and consistently one of the top performers. Steadfastly pushes self and others for results.
• Organizational Positioning Skills: Can maneuver through complex situations effectively and quietly. Is sensitive to how people and organizations function. Anticipates where the land mines are and plans his/her approach accordingly.
• Personal/Interpersonal Skills: Relates well to all kinds of people. Builds constructive and effective relationships. Is dedicated to meeting the expectations and requirements of internal and external customers. Supports equal and fair treatment and opportunity for all. Adheres to Dunwoody’s core values. Is widely trusted - Keeps confidences and admits mistakes. Practices attentive and active listening. Is personally committed to and actively works to continuously improve him/herself.

Qualifications

• Strong analytical skills required.
• Qualified candidate must be proactive, self-managing, engaged, motivated, act with a high attention to detail and accuracy.
• Proficient in the use of personal computers, including Microsoft Office.
• Excellent written and verbal communication skills including ability to communicate effectively.
• Ability to work independently.
• Duties of position will be performed in an indoor, climate controlled office environment.

Salary : $18 - $25