What are the responsibilities and job description for the Billing Analyst III position at Duquesne Light?
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Overall Purpose:
The Billing Analyst is responsible for understanding the content of the CC&B and MDM system and driving reporting and analysis based on this information. This position supports maintaining and implementing billing controls, bill reviews, bill reconciliations, compiling and analyzing KPI’s and performance metrics for the billing team. Additional responsibilities include performing simple to complex billing analysis to resolve billing issues as well as handling a variety of information requests and support special projects as needed.
Job Responsibilities:
- Create, analyze and manage KPI and performance metrics
- Conduct bill reviews for quality assurance and accuracy
- Manage the monthly budget variance analysis
- Conduct and review billing controls currently in place and implement new controls as needed
- Update business processes and procedure documents
- Perform training on billing process and procedures as needed
- Modify and run existing SQL queries as necessary to provide data needed to analyze and report on exceptions. Create new queries as needed to provide data for exception analysis.
- Analyze, test and approve tariff rate changes entered in the customer billing system
- Maintain good working relationships with other departments in the meter to cash operations in order to help resolve simple to complex issues related to usage prior to finalizing billing transactions.
- Other duties to support the Billing team as assigned.
Education/Experience:
BS in Accounting, Finance or a related discipline and 1 years of relevant experience, knowlegde of billing functions and strong excel skills. Experience with developing KPI's and performance metrics.
Skills/Abilities:
Excellent communication skills required, both verbal and written, to ensure effective and accurate information sharing. Analytical ability to ensure efficient and accurate review of metrics, reports, system
exceptions, issues and/or errors. Ability to complete concurrent projects to ensure timely, efficient and accurate deadlines are met.
Scope:
Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing ones own time and work flow. Responsibilities are generally tactical in nature and work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experiences staff as needed.
Decision Impact:
Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making.
EQUAL OPPORTUNITY EMPLOYER
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
