What are the responsibilities and job description for the Desk Attendant Assistant Lead – Residence Life position at Duquesne University?
The desk attendant assistant lead seeks to ensure proper staffing levels for the night shift by offering a specific degree of oversight presence assistance during the night shift. This function helps facilitate staff breaks by moving between buildings as needed and adjusts coverage to accommodate call-offs in the evening. This will improve coverage overall and reduce the need to call in duty RAs to staff the desk at odd hours.
This role will effectively involve many of the same obligations as a full-time desk employee, with a few additional components. This person will require some extra authority to carry out this function well since they will be assisting with monitoring call-offs and modify coverage available from other staff members.
DUTIES AND RESPONSIBILITIES:
Handle staff coverage adjustments as needed to make up for any call-offs.
Rotate among the various desks to ensure that staff are properly relieved for their respective breaks.
Perform standard desk aide functions.
Completes other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Guides work of others who perform same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions, e.g., Lead position.
REQUIREMENTS:
Minimum qualifications:
High school diploma.
Preferred qualifications:
1-3 years of experience
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Good communication skills are necessary as this position will deal with understanding and properly relaying needs of both students and staff.
As with all front desk staff, customer service is a major element of the job, including dealing with students and members of the public in situations that may be difficult.
Good analytical and planning skills in order to manage adapting the schedule as needed are a must.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.