What are the responsibilities and job description for the Charter Coordinator position at Durham School Services?
Description
National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
Responsibilities:
- Take field trip or Charter business orders through the electronic mail system or over the phone
- Provide accurate pricing information to customers
- Enter and record trips into company’s proprietary data base system
- Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
- Generate trip reports as needed for CSC management or others
- Communicate with customers, invoice trips and track payments
- Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
- Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
- Encourage compliance with company policies and procedures
- Perform various administrative tasks
Company name is: Durham School Services
Qualifications
- High school Diploma or equivalent required; completion of college level courses preferred
- 3-5 years’ experience in customer service environment required
- Strong customer service skills required
- Solid data entry skills required
- Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
- One or more years of driving experience on field trips preferred
- Ability to acquire CDL and perform as a cover driver
- Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
- Highly organized and able to work with minimal supervision
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Key Words : Charter Coordinator, Field Trip Coordinator, Transportation Coordinator, Trip Scheduler, Trip Planner, Scheduler, Field Trip, Field Trips, Charter, Charters, Bus, Buses, School Bus, School Buses, Charter Bus, Charter Buses, Pupil, Student, Students, Passenger, Passengers, Logistics, Transportation, Special Needs Transportation
Company name is: Durham School Services
Job: Operations Field
Primary Location: United States-Kansas-Overland Park-Blue Valley, KS
Work Locations Blue Valley, KS (6700_Blue Valley, KS)7321 W. 135th StC/O DURHAM 6700Overland Park, 66223
Organization United States Bus
Schedule Full-time
Employee Status Regular
Travel No
Req ID: 231755
Salary : $42,300 - $53,600
