What are the responsibilities and job description for the Customer Experience Center Manager - Printing Industry position at Durst Image Technology US?
Customer Experience Center Manager
?? Role Objective
To lead operations and execution within Vanguard’s Customer Experience Center with urgency, accountability, and sales-minded collaboration. This person will be directly responsible for producing timely, color-accurate samples and compelling customer demonstrations that support the sales team in closing deals and driving company growth.
?? Job Posting Summary
We're Hiring: Customer Experience Center Manager
Vanguard Digital is seeking a high-performance print industry professional to lead execution in our Customer Experience Center (CEC) — someone who doesn't just run a demo room but understands the role it plays in closing deals and driving revenue.
In this role, you’ll work hand-in-hand with the sales team, taking ownership of timely, accurate, and visually impressive sample production and live demonstrations. You’ll act with urgency, knowing that every sample request is a sales opportunity.
We need someone who:
- Brings deep technical knowledge of UV/wide-format printing, RIP workflows, color profiling and media
- Thrives under deadlines, manages their time efficiently, and gets it done without excuses
- Is confident on camera and in person, knowing when to listen, when to present, and how to read the customer
- Takes personal pride in supporting sales success and wants to see the company grow because of their impact
- Has experience running demo rooms or managing PSP production, ideally in a fast-paced, sales-supportive environment
If you're tired of “just doing print work” and ready to play a strategic role in helping customers say yes, this is the opportunity.
?? Key Qualifications & Traits
- 5 years in digital printing, wide-format, or PSP production, with demo room or client-facing experience
- Expertise in color profiling, RIP configuration (Onyx, Caldera, etc.), media handling, and print quality control
- Strong communication and presentation skills — comfortable on video calls, live demos (virtual and in-person), and facility walk-throughs
- Known for intensity, urgency, and execution — thrives in a high-stakes, fast-turnaround environment
- Sales-minded: understands that the demo room is a critical part of the sales funnel
- Coachable and collaborative, yet confident in owning results and meeting deadlines
- Strong problem-solving mindset — can pivot when needed, but never defaults to “I can’t”
- Strong organizational skills; manages sample queues and demo scheduling efficiently
?? Detailed Job Description
Position Summary:
The Customer Experience Center Manager will oversee day-to-day operations of Vanguard’s Customer Experience Center, acting as both a technical lead and a strategic enabler for the sales team. This individual will ensure every sample and demonstration reflects the quality, reliability, and innovation that Vanguard is known for — delivered on time and to spec.
Core Responsibilities:
- Manage all incoming sample and demo requests with urgency and accuracy
- Collaborate daily with Sales to understand customer needs and tailor output accordingly
- Operate and maintain Vanguard equipment for maximum quality and readiness
- Own color profiling, calibration, and media management across all devices
- Conduct live demos (in person and virtual) with technical and sales professionalism
- Ensure all client interactions in the CEC are premium, personalized, and impactful
- Track and improve sample output timelines and accuracy
- Train and oversee other CEC support staff as needed
- Represent the Vanguard brand with professionalism, pride, and a solution-first mindset
Durst Image Technology US LLC and Vanguard Durst Digital Printing Systems LLC are committed to equal employment opportunity and to providing a workplace free from harassment and discrimination.
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