IT Support Specialist

Description

The IT Support Specialist is responsible for providing front line IT support for US operations as well as

to support global IT initiatives. The IT Specialist is responsible for tracking, troubleshooting, and

resolving IT service requests and help desk activities as well as the installation, configuration,

maintenance, and support of hardware, software, printers, cell phones, copiers, and fax machines. 

Essential Duties and Responsibilities:

•     Provide front-line computer/technology support for all Dynabrade internal and external users.

•     Configure, deploy, and manage Microsoft Windows, Apple IOS, and Linux hardware and software systems including servers, pcs, laptops, tablets, mobile equipment, IOS and Android cell phones, desk phones, label and network laser printers.

•     Creation and maintenance of user accounts for Active Directory, Samba, VPN, Office365, etc.

•     Provide support and develop training and end user documentation for hardware and software systems.

•     Maintain accurate and detailed help desk trouble ticket records, IT asset inventory, software licensing, and network documentation.

•     Provide general housekeeping and cable management of Dynabrade IT assets and IT areas (dusting, static spray, cleaning, organizing).

•    Monitor hardware and software systems and network infrastructure to keep product patched, updated, current, and secure.

•     Manage audio-visual assets including TVs, Chromecast, projectors, content displays, Power BI displays, conference rooms, and video conference equipment.

•     Proficiency in Linux Bash, Windows cmd line, and Windows PowerShell.

·     Ability to prioritize workload and multitask is essential.

·    Maintain confidentiality regarding information being processed, stored, or accessed

Additional Requirements: 

• Ability to lift or move up to 30lbs frequently and occasionally lift or move items weighing more than 40lbs.

· Position is day shift and on site, with the occasional evening and weekend hours for scheduled maintenance or major projects.

Requirements

Knowledge, Skills & Abilities: 

•        Minimum Associates Degree in IT and two years’ experience, or equivalent experience.

•        Strong experience in Windows installation and configuration

•        Excellent knowledge in PC hardware and software installation

·         Proficiency with Office 365 

·         Must be approachable, friendly, and patient with end users.

·         Ability to work independently and as a member of team.

•        Strong communication and interpersonal skills

•        Excellent organizational skills, with the ability to multi-task

•        Excellent trouble-shooting and problem-solving skills

Additional skills considered as an asset: 

•        Knowledge of Server operating systems 

•        Knowledge of SQL, Oracle, Linux

•        Knowledge of VMWare server virtualization

•        Knowledge of Power BI

•        Knowledge of Sage Business Management Software

Salary : $55,000 - $60,000