Warranty Specialist

Summary

Job Title: Warranty Specialist

Department: Customer Service

Reports to: General Manager

Location: Detroit Lakes, MN

Summary

The primary role is responsible to service all warranty repairs or product replacement from finished product in accordance with the Warranty and Standards and Maintenance guidelines.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acts as a liaison to Company with regards to customers, homeowners and authorized builders.
• Determines appropriate resolution of warranty/service needs independently or in conjunction with authorized builders.
• Completes paperwork detailing each warranty/service call including additional repairs necessary.
• Identifies product needed for warranty/service calls and completes customer service form for supervisor review.
• Performs broad carpentry skills for warranty work including carpentry, drywall, electrical, plumbing and installation or adjustments to windows, doors, toilets and faucets
• Communicates with supervisor as each call is completed and/or if unforeseen delays occur during the day.
• Sets up weekly service schedule with supervisor.
• Reports customer concerns, grievances or product quality issues to various company departments as appropriate.
• Follows proper use, care and maintenance of company tools, equipment and vehicles.
• Exhibits great customer service to both internal and external customers.
• Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment.
• Maintains good housekeeping practices which facilitate efficient operation as well as employee safety and morale.
• Performs other related duties as assigned.

Competencies

Supervisory Responsibility

This job has no supervisory responsibilities

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. The performance of this position requires occasional exposure to the manufacturing areas where the use of safety glasses is required, and the use of hearing protection may be required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to walk.  The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. 

Position Type/Expected Hours of Work

This is a full-time position. Hours will vary due to job duties. Typical days and hours of work are Monday through Friday, 7:00 a.m. to 3:30 p.m. with overtime as needed.

Travel

Moderate travel to customer and other sites required on a weekly basis.

Education Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Previous home construction experience is preferred.

Additional Eligibility Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Certificates, Licenses, Registrations: Must maintain a valid driver’s license.
• Computer Skills: Ability to operate a computer and supportive software including manufacturing software.

AAP/EEO Statement

Dynamic Homes, LLC. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.