Coffee Bar Manager

JOB DESCRIPTION

• Position Title: Coffee Bar Manager
• Department: Coffee Bar
• Reports to: General Manager
• Employment Status: Full-Time
• FLSA Status: Salaried- Exempt
• Effective Date: 11/7/2024

POSITION SUMMARY
The coffee bar manager is responsible for day-to-day operations of the coffee bar and retail sales department. The coffee bar manager is responsible for ensuring high quality products and an excellent customer experience. The manager will have strong leadership skills and lead staff by example by demonstrating excellent customer service, efficiency, product quality, and cleanliness. The manager is also responsible for day-to-day business operations concerning the café & working with the office manager to maintain bookkeeping files and vendor accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:

• Hire and maintain needed cafe barista staff
• Train new employees and maintain consistent training for all staff, including new employee orientation and regularly scheduled reviews
• Maintain efficient cafe staff schedule with the goal of balancing coverage needs with the personal needs of your staff.
• Work behind the bar for a minimum of four, 6 hour barista shifts per week.
• Maintain staff communication log and follow up with staff on questions/issues. The coffee bar manger will be the first point of contact for cafe employee questions, concerns, and disciplinary actions.
• Monitor barista scheduled task log to ensure daily tasks are completed with all team members contributing
• Take weekly inventory of cafe supplies including cups, ingredients, and supplies. Order supplies as needed in a manner that is efficient and cost-effective.
• Take weekly inventory of merchandise and communicate with person in charge of ordering
• Maintain quality food program. Communicate with baked goods supplier to keep cafe stocked and minimize waste
• Handle customer complaints, issues, and special requests in ways consistent with company values
• Monitor equipment condition and report maintenance needs and concerns to supervisor
• Maintain company merchandise inventory, and working to create new and necessary products, with GM or President’s approval
• Ensure proper cash handling by cafe staff
• Meets weekly with direct supervisor
• Verifying cash balances and reconciling deposits
• Purchasing café supplies as needed
• Communicating with office manager about wholesale customers coming through the café.
• Upholding professionalism by providing courteous customer service to visitors, customers, and vendors via phone, email, and in person
• Weekly self-reporting of business performance to GM.
• Other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or G.E.D. equivalent required
• At least 2 years of barista experience and previous experience managing employees preferred.
• Working knowledge of Microsoft Office (e.g., Word, Excel, Outlook)
• Must possess proficient ability to communicate in English in oral and written format
• Ability to apply discretion and trust with confidential material
• Ability to effectively apply analytical and problem-solving skills
• Excellent time managing skills with the ability to multi-tasking, prioritize, and meet deadlines

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Must be able to lift at least 35 lbs. Job duties require employee to be on their feet for several hours at a time.

Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: From $48,500.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $48,500