What are the responsibilities and job description for the Technical Services Analyst position at dynaTrace software GmbH?
Incident & Problem Management :
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Troubleshoots and accurately diagnoses and / or forwards IT related issues
Walks users through the recommended problem-solving steps
Service Request Fulfillment :
Provides software and hardware products as well as workplace equipment following work instructions
Fulfills user and access management requests following work instructions
Answers and / or forwards technical questions and supports users in all IT technical matters
Learns technical change requests implemented by backend teams
Asset, stock, and demand management
Takes care of accurate stock and inventory management
Prepares asset demands
Executes disposals following work instructions
Projects & Improvements :
Assists onsite with general IT build-out tasks
Participates in discussions for workplace improvements
Learns differences in best practices for IT service processes
Points out ambiguities and asks questions to improve day-to-day operations
Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
Reads and understands step-by-step guides and technical work instructions
This is a hybrid position (2 days per week) out of Mountain View, CA.
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