What are the responsibilities and job description for the Retail & Fixtures Solutions Manager position at Dyson?
About Us
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About The Role
At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.
The Retail & Fixture Solutions Manager is a specialist in retail shop environments and is directly responsible for managing the break fix process, store audits and fixture health across the 3rd party retail footprint in the United States. This role is critical to Dyson’s success as it directly impacts how customer’s perceive our quality and reputation for innovative technology. The role will require about 10-20% travel.
Duties And Responsibilities
Manage end to end the break fix process
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial Benefits
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About The Role
At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.
The Retail & Fixture Solutions Manager is a specialist in retail shop environments and is directly responsible for managing the break fix process, store audits and fixture health across the 3rd party retail footprint in the United States. This role is critical to Dyson’s success as it directly impacts how customer’s perceive our quality and reputation for innovative technology. The role will require about 10-20% travel.
Duties And Responsibilities
Manage end to end the break fix process
- Pull existing inventory for replacement; or work directly with fixture/ print vendors to re-produce items and manage reinstallation to correct broken field assets
- Take in any broken fixture issues and if a like for like replacement, implement, if new design brief in COE or discuss with Retail Marketing to align and own brief to CoE
- Own break fix ticket system and determine priority of how to address / respond to requestor
- Use Key Performance measures to drive efficiency across the business to eradicate complexity and work towards a simplistic approach
- Ensure that a regular feedback loop is built and shared to ensure information flows to teams ahead of need
- Provide regular communication through scheduled and on-demand status reports with cross functional partners updating on break/fix status by fixture and retailer
- Collaborate with cross functional partners to inform creative brief development for future fixtures with best practice guidance on break fix management
- Anticipate problems, roadblocks and major obstructions, and plan accordingly
- Create a regular feedback loop, built and shared to ensure information flows to teams ahead of need
- Work closely with both local and global teams to assist in brief writing always keeping the customer experience at impact at the heart of fixture creation
- Able to influence others and deliver the most appropriate solution given the tasks at hand.
- Comfortable with input and collaborating with global partners.
- Solution oriented and positive.
- Manage vendor relationships, contracts, and performance, ensuring timely and high-quality fixture repairs or replacements.
- Track and manage break/fix budgets and expenditures.
- Conduct root-cause analyses for recurring fixture failures and report findings/recommend solutions to leadership.
- Ensure all fixtures and work comply with safety and regulatory standards.
- Develop and maintain process documentation and deliver trainings for store teams on break/fix reporting protocols.
- Own key performance metrics (e.g., ticket turnaround times, vendor SLA achievement) and share progress with leadership.
- Leverage feedback from stores to continuously refine break/fix process and enhance fixture durability.
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
- Bachelor’s degree required
- 5 years in retail operations or retail project management
- 3 years of practical project management experience
- Must be able to commit to a 5-day office attendance schedule.
- Previous retail experience in the field is strongly preferred
- Marketing and events experience a plus
- Strong product knowledge related to retail shelving and product displays
- Able to read and navigate engineering specifications to determine & select vendor fit
- Genuine passion for providing outstanding service
- Excellent verbal and written communication skills
- Organized with attention to detail and accuracy with exceptional follow-up
- Analytical mindset—comfortable working with data to identify trends and drive process improvements.
- Ability to work in a fast paced and challenging environment
- Ability to effectively manage multiple projects, meet deadlines, and re-prioritize work as needed
- Ability to exercise sound judgment and independent decision making
- Demonstrates an aptitude of understanding retail and the overall business function
- Ability to work independently and make decisions with minimal supervision
- Ability to handle sensitive and/or confidential information
- Excellent teamwork skills with a proven ability to influence cross-functional teams without formal authority
- Advanced in Microsoft Outlook, Word, Excel, and PowerPoint
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial Benefits
- 401K with up to a 4% match
- Company paid Life Insurance and AD&D
- Flexible Savings Account (FSA) and Health Savings Account (HSA)
- Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
- Pre-tax Commuter Benefits (applicable areas only)
- Generous Child Care Leave Program
- Wellness Program
- Employee Assistance Program
- Dyson Product Discounts
- Multi-Level Healthcare Coverage Options
- Vision & Dental Coverage
- Company paid Short-Term and Long-Term Disability
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Salary : $113,600 - $127,800