What are the responsibilities and job description for the Small Engine Parts and Sales Associate Part-Time position at E&H Ace Hardware Group?
Small Engine Parts and Sales Associate
Sales Related:
- Assist customers in selecting equipment for purchase
- Respond to all customer inquiries for sales and rentals: in person, phone, email, etc.
- Accurately complete sales transactions for both sales and rentals
- Follow company credit policy for all sales
- Maintain sales floor – including signage, prices, point of service material and arrangement of equipment and stock displays
- Maintain a high level of knowledge on products carried
- Maintain a high level of product knowledge relevant to the buying habits of the dealership clientele and local area
- Assist Sales Manager in updating sales, marketing and promotional information
- Assist Sales Manager in selecting appropriate vendors and lines of equipment for both sale and rental
- Assist Sales Manager in developing guidelines for working with customers to ensure maximum customer satisfaction
- Assist Sales Manager in establishing a pricing policy that balances volume, customer loyalty, and the cost of doing business
- Perform all duties in an independent manner with minimum supervision
- Recognize and perform duties which need to be performed although not directly assigned
Department Related:
- Exercising sound and ethical business practices
- If possible resolve all customer complaints with the goal of reducing company expense and maintaining customer satisfaction
- Ensure safe work practices are followed
- Demonstrate good judgment in investigating problems
- Demonstrate ability to tactfully handle difficult situations
Skills & Knowledge:
- Ability to understand customer requirements and use knowledge of products to recommend equipment that meets customers needs.
- Physical ability to stand continually, sit, crouch, bend reach, walk, climb, and maneuver well.
- Able to multitask.
- Able to work under pressure.
- Good customer service skills.
General:
- Must be able to pass a post-job offer drug screen & physical
- This position requires that the applicant have a satisfactory background check prior to accepting the position
Education:
- High School diploma required. College degree preferred.
Experience:
- 3-5 years of sales experience.
- Power equipment experience also appreciated.
Part Time Sales Associate
The Tile Shop -
Mentor, OH
