E-Commerce Manager

Position Title:            Ecommerce Manager

Reports To:                Director of Ecommerce

The Ecommerce Manager will be responsible for overseeing ecommerce development, compliance, and merchandising operations. He/she will manage the ecommerce support team as well as the day-to-day tasks for the ecommerce department. Additional responsibilities include, email marketing, Website QA, Functionality Testing, Content management, and operating with SEO & Accessibility Best Practices. Direct reports will include a Project Coordinator and Catalog Specialist.

Essential Position Responsibilities:

Merchandising & Catalog

• Collaborate with Support and Merchandising teams to successfully launch products and corresponding marketing campaigns (email, social, on-site). Share newsletter internally and externally as necessary.
• Work closely with Photography and Copywriting teams to ensure timely publishing of web content.
• Maintain and be responsible for product catalog accuracy (copy, photography, category & navigation, metadata, content optimization, MAP policy).
• Support on-site and off-site marketing campaigns including creating landing pages, executing emails, deploying promotions.

Product Management

• Collaborate with Project Coordinator to organize and execute web development projects. Evolve project workflow as necessary.
• Work alongside various teams internally and externally (Creative, SEO, Marketing, Development) to document functionality requirements, oversee development, perform user acceptance testing, and deploy new functionality.
• Lead ecommerce calls and participate in planning, development, and project management calls as needed.
• Work closely with Project Manager to execute the Jimmy Jazz Stores Raffle program.

Compliance

• Ensure search engine optimization best practices are followed and adjust operations as necessary to achieve overall SEO goals.
• Ongoing learning and implementation of SEO best practices; titles & descriptions, collection page maintenance, URL redirects, on-page page schema and schema markup.
• MAP Policy execution & compliance.
• Accessibility (ADA) compliance.
• Implement privacy (CCPA) compliance including ‘request for removal’.
• Sales Tax Compliance & QA.

Relationship Management

• Manage 3rd party tools and vendors to accomplish weekly, monthly, and quarterly goals.

Team Building / Leadership

• Participate in building and directing a team of ecommerce professionals that can effectively help develop and execute creative ecommerce solutions.
• Help to develop and communicate Knowledge Base articles across various ecommerce categories.

Our Tech Stack

• Commerce: Shopify Plus, Klarna, PayPal, Google Analytics, Searchspring, Klaviyo, Yotpo.
• Collaboration: Asana, Wrike, Slack, Google Workspace, Adobe Creative Cloud.

Qualifications:

• 2 – 3 years experience with above tasks required.
• Experience working with and configuring Shopify Plus preferred.
• Ability to work across various Commerce, Reporting, and Fulfillment systems.
• Ability to interpret and manipulate basic HTML, CSS, & JSON.
• Strong communication, leadership, and interpersonal skills.
  

Note:

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.      

Jimmy Jazz and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation or any other criteria that would violate any Federal or State laws.