What are the responsibilities and job description for the Genesys IVR Consultants (Multiple locations) - Full time perm job position at E*Pro Inc?
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Qualifications
Genesys IVR Consultant
• Ability to think logically and analyze application and business process requirements
• Experience in IVR application development
• Experience in GVP
• Professional experience with VXML and hands on development experience with Nuance Development Framework
• Understanding of the principles of IVR Voice User Interface design
• Demonstrate effective communication (written and verbal)
• Self-driven and be able to work with minimal supervision.
• Experience with Windows Server and Linux Server installations and Administration
• Experience with IIS Web Server, Apache Web Server, TomCat Web Server
• Well-developed sense of urgency and follow through.
Additional Information
All your information will be kept confidential according to EEO guidelines.