EAGLEBANK OVERVIEW:

Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners.  It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community. 

Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank’s Values are: Relationships F·I·R·S·T: Flexible, Involved, Responsive, Strong, and Trusted.

GENERAL SUMMARY:

Establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Act as point of contact with operations support areas in order to resolve teller transaction inquiries. Complies with policies, procedures, rules and regulations, and complete training requirements as warranted for the position.

MAJOR DUTIES AND RESPONSIBILITIES:

• Consistently provide excellent customer services to external and internal customers. Act as point person during problem resolution and accountable for customer follow up.
• Ensure the Branch is open and ready to conduct business.
• Delegate various operations duties to Tellers/CSRs while maintaining overall administrative responsibility
• Receive and accurately process deposits, withdrawals, and other financial related transactions (loan payments, prepare and sell cashier’s checks, travelers checks, etc.) to customers. Accurately balance cash draweand maintain high degree of accuracy while processing the transactions.
• Answer basic questions regarding EagleBank products and services. Responsible for recognizing and referring sales opportunities.
• Supervises and coaches teller/CSR staff to develop knowledge, skills and abilities.
• Follow all policies and procedures as they pertain to the performance of the position (Teller Manual, Security, BSA, CTR filing, etc.)
• Responsible for the preparation of cash shipments per procedures, ensuring adequate currency supplies at all times.
• Assist with duties performed under dual control, customer inquiries and research, check orders, etc.
• Accurately prepares the monthly audit package for review with Branch Relationship Manager/Branch Manager.
• Timely completion of all required training.
• Other duties as assigned.

 Required Education/Experience:

• High School Diploma or equivalent
• 3 years of experience as a Bank Teller Required/Equivalent 2 years EagleBank progressive experience

Required Knowledge & Skills:

• Knowledge of Platform and Teller system
• Exhibits professionalism with internal and external customers
• General knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Strong math and computer data entry skills
• General working knowledge of MS Office products