What are the responsibilities and job description for the System Specialist position at Early Learning Coalition of Duval?
Description
EARLY LEARNING COALITION OF DUVAL
Job Description
Position Title: SYSTEMS SPECIALIST
Classification: Non-Exempt
Dept./Program: Finance and Administration
Reports to: Reimbursement & IT Manager
Last updated: August 2023
All remote employees must live in the state of Florida.
General Description
This is a professional position that reviews/processes attendance sheets, provider profile and VPK class enrollee information into the payment system for the generation of provider payments.
Essential Job Functions
The System Specialist enters/updates provider payment profile and VPK enrollment information into the payment system, reviews/enters child attendance, processes monthly reimbursement, prepares necessary reports and generates child care provider payments. This position serves as a customer service role model to all providers. The position requires excellent organizational skills and advanced computer literacy in a windows environment.
Specific Job Duties
Enters and updates provider information into the payment system according to funding and state guidelines:
Organizational Relationship
Other duties as assigned by Manager.
This position reports to the Reimbursement Manager.
Knowledge And Skills
Valid Drivers License; Auto Insurance verification
Environmental Conditions
EARLY LEARNING COALITION OF DUVAL
Job Description
Position Title: SYSTEMS SPECIALIST
Classification: Non-Exempt
Dept./Program: Finance and Administration
Reports to: Reimbursement & IT Manager
Last updated: August 2023
All remote employees must live in the state of Florida.
General Description
This is a professional position that reviews/processes attendance sheets, provider profile and VPK class enrollee information into the payment system for the generation of provider payments.
Essential Job Functions
The System Specialist enters/updates provider payment profile and VPK enrollment information into the payment system, reviews/enters child attendance, processes monthly reimbursement, prepares necessary reports and generates child care provider payments. This position serves as a customer service role model to all providers. The position requires excellent organizational skills and advanced computer literacy in a windows environment.
Specific Job Duties
Enters and updates provider information into the payment system according to funding and state guidelines:
- Receives, reviews, updates and enters provider profile information into the payment system.
- Possesses and applies knowledge, skills and abilities relevant to the job; understand and applies established Coalition and OEL policies and procedures.
- Receives attendance forms from providers.
- Reviews submitted information from attendance forms in the system.
- Prepares and enters the necessary adjustments in the system.
- Reviews a sample of attendance sign in/out and VPK short/long forms.
- Completes the monthly reimbursement process on schedule.
- Provides technical assistance and instruction to providers and other Coalition staff on provider and payment information.
- Prepares EFS termination for the reporting period.
- Prepares termination documents to support reporting period.
- Review the necessary reports to ensure a VPK child enrollment does not exceed 540 (fall program) or 300 (summer program) hours in a program type.
- Reviews the necessary documents to ensure a VPK child can transfer providers, enroll from program type to program type and calculate their hours/remaining hours if applicable.
- Enters and maintains the eligibilities and enrollments for the Teen Parent Program (TAPP).
- Identifies provider/clients system issues and initiates the appropriate action to correct.
- Completes tracking forms and any other data tracking, as required.
- Uses appropriate telephone techniques on a consistent basis.
- Takes the time to listen and find out the customer’s needs.
- Takes time to help the customer solve the problem.
- Is responsive to the customer’s needs.
- Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders.
Organizational Relationship
Other duties as assigned by Manager.
This position reports to the Reimbursement Manager.
Knowledge And Skills
- Strong attention to detail and organization
- Ability to handle multiple projects and priorities in a professional manner
- Excellent oral and written communication skills
- Ability to interact with all levels of personnel and child care providers
- Self-starter and proactive approach in resolving problems and issues
- Demonstrated exemplary customer service, networking and interpersonal skills
- Experience and proficiency as a team player
- Proficiency on computer hardware and software programs used by ELC of Duval
- High School Diploma required.
- Experience with EFSM preferred.
- Previous SR/VPK payment processing preferred.
- Experience with SR/VPK rules/guidelines and plus.
Valid Drivers License; Auto Insurance verification
Environmental Conditions
- Primarily works in an office setting, able to sit for extended time.
- Some bending and stooping.
- Able to lift 30 lbs.