Receptionist

• Full time receptionist position for medical office (Departments: Adult Medicine, Pediatrics, Inner Wellness and Dental).
• Monday - Thursday (4) 10 hour shifts from 7:30 a.m. to 6:00 p.m. or Monday-Friday (5) 8 hour shifts from 8:00 a.m. to 4:30 p.m.
• Floats between all offices as needed and directed by the Practice Manager or designee.
• Provide excellent patient service.
• Greet patients in a friendly and welcoming manner both in person and on the phone.
• Promptly and professionally answers all incoming, multi-line, telephone calls ensuring to introduce yourself and the practice. Screen and direct calls appropriately.
• Monitors provider’s schedules to ensure it is efficiently being booked.
• Schedules and reschedules patient appointments over the telephone, in-person and follow up visits at the end of the initial patient appointment.
• Assist patients in scheduling appointments and maintaining records and accounts.
• Assisting patients in getting rostered to our practice as their Primary Care Provider (PCP) if they are not assigned to East Hill.
• Verifying insurance prior to their appointment.
• Reminding patients to arrive early if documentation needs to be completed prior to their appointment.
• Assist patients with the kiosk, as needed.
• Initiate video conferencing with interpreters as needed.
• Capture and record reportable demographic information.
• Engage patients in utilizing the patient portal.
• Respond to all patient questions, concerns, and complaints in a calm, non-confrontational, supportive manner and is able to de-escalate situations as needed.
• Check appointment schedules daily for accuracy and insurance verification.
• Perform required patient screening prior to visits, both on the phone and in person.
• Remind patients to bring a list and/or their current medication with them to their appointment.
• Supply required paperwork and ensure all required information is filled out and is up-to-date by the patient, including but not limited to records release forms, patient transfer forms, sliding fee discount application, etc.
• Check patients in and out and asks patients with balances due if they would like to make a payment or set up a payment plan.
• Report any issues or concerns to the Practice Manager.
• Collect payments and prepares deposits.
• Types correspondences, memos and other documents as approved by supervisor or designee.
• Scan and index incoming correspondence and lab reports.
• Open mail and received faxes and distribute to appropriate individual.
• Demonstrates efficient/productive use of work time. Arrives for work as scheduled and focuses on job duties as listed above. Punches in/out daily and for lunch as required in a timely fashion.
• Demonstrates team effort. When individual work is complete, looks for ways to help others.
• Participates in educational and administrative staff training.
• Updates computer schedules as requested by the Practice Manager/provider.
• Treats all patients, peers, providers and staff in a positive, professional manner.
• Actively participate in the practice’s customer service and quality improvement efforts.
• Other duties as dictated by the needs of the practice.
• Completes all required training and continuing education as directed.
• Assist with onboarding with new reception employees and perform other tasks assigned by the practice manager.

No weekends, 9 paid holidays and 2 floating holidays.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• MEDENT: 1 year (Preferred)
• Dentrix: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18