What are the responsibilities and job description for the Director Clinical Services position at East Tennessee Behavioral Health?
Overview:
Qualifications:
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHMKT
East Tennessee Behavioral Health, Knoxville's newest behavioral health provider, is looking for a Director of Clinical Services to join our team! We are hiring a talented clinical professional who will be responsible for delivering excellent customer service through facilitating admissions and delivering individualized clinical intake assessments to assure continuity for the most appropriate level of care for patients.
Responsibilities:
ESSENTIAL FUNCTIONS:
- Direct and oversee program operations, including budget management, developing marketing and strategic plans and independent decision making for program requiring clinical expertise.
- Develop, plan and implement program goals, objectives, personnel, resources and equipment.
- Provide direction and oversight to staff members.
- Serve as a member of the facility leadership team.
- Provide clinical consultation, oversight of case planning and care coordination.
- Responsible for a limited caseload as needed.
- Ensure that services are focused on the patients presenting treatment needs and request for service.
- Direct crisis intervention efforts and intervene as required.
- Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
- Review caseloads regularly to ensure appropriate utilization of services.
- Provide onsite coverage for other programs when needed, develop and execute new programs according to market needs and may provide training, case consultation and on call coverage during and after program hours as needed.
- Develop and implement operating policies and procedures for the facility.
- Ensure procedures and workflow are consistent with organizational objectives, treatment protocols, regulations and standards of care.
- Ensure operations conform to established environmental, safety and infection control requirements.
- Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
- Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Master's degree in Behavioral or Mental Health or closely related field required.
- Four or more years’ experience working with the population of the facility required.
- Two or more years of previous supervisory experience required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Must be a Licensed Master Social Worker or the ability to obtain licensure within 3 months.
- Valid driver's license, if required by the facility.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHMKT