Client Services Assistant

Job Overview

As a Client Services Assistant, you will play a pivotal role in maintaining and enhancing customer satisfaction while coordinating various IT projects. The ideal candidate is adept at multitasking, possesses excellent verbal and written communication skills to ensure the successful delivery of our services and maintains a high level of professionalism in all interactions.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Relationship Management:

· Handle customer inquiries via phone, email, service tickets promptly and professionally.

· Support Client Services Coordinators with client engagement events.

· Collaborate with internal teams to ensure timely and effective resolution of client issues and concerns.

· Maintain accurate records of customer interactions, meetings, and feedback.

· Providing feedback to management regarding customer concerns and suggestions.

· Contribute to strategies that maintain high customer satisfaction.

Project Coordination:

· Assist with the execution of IT projects, ensuring all milestones are met within established timelines.

· Assist Client Services Coordinators with project updates, timelines, and clientcommunication, providing a clear understanding of project progress.

· Identify and address potential project roadblocks, working proactively to keep projects on track.

· Monitor project timelines and budgets, adjusting as necessary to ensure client satisfaction and profitability.

· Work with 3rd party vendors to coordinate project estimates, implementation, invoicing.

Sales and Project Proposals:

· Assist Client Services Coordinators in collaboration with the sales and technical team to create comprehensive sales and project proposals that align with client needs.

· Update proposals as necessary to reflect appropriate addendums and changes throughout the project lifecycle.

Agreement Renewals:

· Assist Client Services Coordinators with administrative needs in generating agreement renewals for clients prior to the expiration of current agreements.

· Ensure timely and accurate documentation of agreement terms and client expectations.

Onboarding and Training:

· Assist Client Services Coordinators in facilitating the onboarding process for new clients, ensuring a smooth transition and effective implementation of our services.

· Assist with training and support for clients on utilizing our IT solutions, ensuring they maximize the value of our services.

· Assist Client Services Coordinators with coordination and hosting of client onboarding event at client site.

Documentation and Reporting:

· Maintain accurate and up-to-date client records, including project details, communication history, and service agreements.

· Assist with data entry, generating regular reports on client satisfaction, project status, and key performance indicators.

Qualifications
- Strong customer relationship management skills
- Excellent communication skills
- Proficiency in customer service

Job Type: Full-time

Pay: $20.67 - $21.63 per hour

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Virginia Beach, VA 23453 (Required)

Ability to Relocate:

• Virginia Beach, VA 23453: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $22