Academic Quality and Operations Specialist

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 7,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Position Description:

The Academic Quality and Operations Specialist supports the ongoing academic and operational excellence of the College of Business and Leadership (CBL). This role integrates academic quality functions, faculty and student communications, data reporting, and operational coordination. The specialist also contributes to project execution and stakeholder engagement in alignment with college goals and standards.

ALL Interested Candidates Should Apply Via This Link and Attach Cover: https://www.schooljobs.com/careers/easternpa/jobs/5009326/academic-quality-and-operations-specialist?keywords=Academic Quality and Operations Specialist&pagetype=jobOpportunitiesJobs

Position Responsibilities:

• Active Course Management
• Communicating course information to instructors and assisting adjunct faculty by providing syllabi, textbook, and Learning Management System (LMS – e.g. Brightspace, Cengage) support.
• Providing first level LMS technical support for CBL faculty (aside from PhD) with particular focus on the administrative/technical management of LifeFlex courses.
• Providing LMS technical support to students in LifeFlex courses on an as-needed basis.
• Supporting GAs/TAs/FTAs in their active course management duties.
• Curriculum Management and Course Building
• Assisting faculty/SME curriculum developers as they navigate the curriculum development process
• Creating course resources as dictated by curriculum developers and faculty including Brightspace (LMS) templates/shells, syllabi based on the CBL template, and other external learning tools such as Cengage course platforms and simulations
• Updating existing courses and transferring existing course resources into their new Brightspace shells each 7-week term
• Participating in course video editing and reviewing videos as needed as part of the course-building process
• Additional Operations Responsibilities
• Assisting with the day-to-day college operations including data reporting, key performance indicator maintenance, and project management
• Assisting with completion of program assessment reports with accurate, up-to-date data for program chair/faculty review, analysis, and discussion
• Assisting with monitoring and updating departmental project plans
• Producing reports as requested by college leadership for college decision making, proposals, and meetings (Peregrine, Satisfaction Survey, etc.)
• Updating student lists and managing CBL’s internal CRM tools
• Assisting with tracking and reporting ACBSP accreditation metrics and initiatives
• Marketing and Stakeholder Engagement
• Conducting the regular review of marketing materials and stakeholder resources
• Supporting stakeholder engagement initiatives including outreach to alumni and the business community through regular communication, social media, surveys, and newsletters
• Coordinating routine communication with students based on the academic calendar and student status in the program
• Managing the virtual event platform and assisting in the coordination of in-person and virtual events including:
• The CBL Graduate Reception
• Virtual Graduation Celebration
• Stakeholder panels, webinars, program-specific info sessions, etc.
• Employer engagement activities and career panels
• Miscellaneous
• Addressing quality concerns either directly or by escalating the concern to the appropriate level
• Maintaining current knowledge of instructional technology and best practices especially as pertains to EU’s online/LifeFlex courses
• Gaining an operational understanding of EU’s data systems including CROA, Colleague, and Brightspace
• Understanding and following FERPA regulations
• Assisting with special projects for the development and growth of the college
• Performing other duties as assigned

Qualifications:

• A predisposition for continuous learning
• Capacity to exercise independent judgment and make sound decisions
• Attention to detail
• Sensitivity to confidential information
• Treats each member of the campus community with fairness, dignity and respect.

Employee Qualifications:

• Academic credentials suitable for an employee role in higher education, usually a bachelor's degree.
• Demonstrated analytical reasoning and creative problem-solving abilities
• Demonstrated capacity for integrity, honesty, and principled behavior.
• Experience with pedagogical best practices for online courses is preferred
• Proficiency with word processing and spreadsheet tools
• Experience with cloud-based business and educational platforms is preferred

Other Qualifications and Skills:

• Adequate listening, verbal, and written communication skills.
• Comfortable with using and managing electronic mail.
• Current valid driver's license or adequate means of transportation.
• Enthusiastically supports the mission and values of Eastern University

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Background Checks

Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.

Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances:

1) Affidavit;

2) FBI Criminal Record Check;

3) Pennsylvania Department of Human Services Child Abuse History Clearance and;

4) Pennsylvania State Police Criminal Record Check.

In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.

Description Disclaimer

This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

Statement of Non-Discrimination

Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person