Assistant Director of Events and Visitation

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 7,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Please apply directly at: https://www.schooljobs.com/careers/easternpa/jobs/4808279/assistant-director-of-events-and-visitation

I. Position Summary

The Assistant Director of Events and Visitation is the driving force of the Eastern University visit experience. Reporting to the Senior Director of Undergraduate Admissions, this position is responsible for strategic leadership and implementation of Eastern University’s campus visitation plan and Admissions events. This position supervises the Admissions Events Coordinator & Operations Specialist, and a team of student ambassadors. It is responsible for ensuring that students and their families have positive, welcoming, and well-rounded experiences during their campus visit. This position will require occasional nights and weekends.

II. Position Responsibilities

A. Responsible for scheduling, tracking, and preparing individual and group visits of prospective students and their families, ensuring excellent experiences for every Admissions guest who visits campus.

o Welcome all visitors and guests with the highest level of customer service

o Create comprehensive visitation plans, and continuously seek ways to meaningfully improve the experience for all campus visitors

o Work collaboratively with counselors, coaches, and professors to personalize visitations

o Maintain and update Customer Relationship Management (CRM) system for visit scheduling, tracking, and trends

o Prepare reports surrounding efficacy of campus visitation, and analyze data to support decision making

o Ensure campus and Visitation Center are prepared for visits, including restocking inventory, certifying cleanliness, and placing proper signage

o Communicate effectively with prospective students and Admissions counselors, including confirmations, cancelations, and rescheduling

o Hire, train, and supervise 10-20 student ambassadors responsible for providing campus tours and administrative duties in-office

B. Responsible for planning, organizing, and implementing special Admissions events, including Open Houses and Accepted Students Day.

o Plan events that will be engaging, informative, efficient, and well-attended

o Coordinate with Eastern University officials and third-party vendors

o Initiate mass communications with prospective students to garner enthusiasm and interest in attending events, and supervise student ambassadors to assist with promotions

o Maintain and update Customer Relationship Management (CRM) system for events scheduling, tracking, and trends

o Responsible for seamless execution of the event on day of, including delegating duties, resolving any issues, and assuring plans are implemented as intended

o Prepare post-event evaluations

C. Responsible for day-to-day management of the Visitation Center and duties associated with the position.

o Answer phone calls and respond to emails for the Visitation Center

o Manage the Visitation Center desk, welcoming guests with outstanding customer service and answering questions as needed

o Maintain inventory for Admissions Department, including ordering, tracking, invoicing, and establishing proper amounts

o Supervise the Admissions Events Coordinator & Operations Specialist, and provide back-up when necessary

o Participate in marketing and communications planning

o Maintain Undergraduate and visit calendar

o Correspond with high schools, and mail promotional items

o Ensure visit and conference rooms are cleaned and prepared

o Handle credit card requisitions and check requests for department

• Other duties as assigned

D. Embodies values of caring and compassion, justice and integrity, competence and affirmation. Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.

III. Knowledge, Skills and Abilities

1. Demonstrate commitment to the student-focused and value-centered characteristics of the university as articulated in the EU Mission, Vision and Core Commitments

2. Bachelor’s Degree required

3. Event planning experience preferred

4. Strong customer service skills

5. Ability to analyze data to make informed and creative decisions based on empirical information

6. Proven ability to effectively communicate in both writing and verbally

7. Flexible, team-oriented, collaborative, positive work ethic and attitude

8. Possess a valid Driver’s License and suitable driving record.

9. Competence in desktop software, spreadsheet and database management

10. Ability to prioritize and multitask

11. Experience successfully leading and managing a high performing team

12. Competence in desktop software, spreadsheet and database management

13. Experience excelling in a high volume, customer service oriented environment preferred

14. Demonstrated commitment to diversity

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Background Checks

Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.

Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances:

1) Affidavit;

2) FBI Criminal Record Check;

3) Pennsylvania Department of Human Services Child Abuse History Clearance and;

4) Pennsylvania State Police Criminal Record Check.

In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.

Description Disclaimer

This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

Statement of Non-Discrimination

Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person