Enrollment Operations Specialist

Location : St. Davids

Job Type : Full-Time

Job Number : 985

Department : Admissions - (GPS)

Opening Date : 02 / 04 / 2025

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 7,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Position Description

Are you an organized, detail-oriented person? Would you love to work with a dynamic, warm, community-oriented team at a University experiencing significant growth? Eastern University's Graduate and Online Undergraduate Admissions team is looking for a hard-working administrative professional to help process prospective student applications.

The Enrollment Operations Specialist, reporting to the Assistant Director of Enrollment Operations, performs an array of systems-related work. This includes data and / or document processing, records updates, quality assurance and control efforts, integrity functions, testing, imaging, and customer service. The Enrollment Operations Specialist collaborates with the rest of the team by using various computer systems including Salesforce and Google Workspace. Training will be provided in the necessary software systems, but the applicant should be a quick learner.

The Specialist adheres to applicable policies, processes, practices, and guidelines in order to serve applicants, prospects, callers, emailers, and colleagues effectively, accurately and efficiently. Similar to all team members, the Enrollment Operations Specialist is responsible for maintaining the department culture of excellent customer service and fostering a spirit of positivity, efficiency, responsiveness, continuous improvement, and celebration of individual and team successes.

This position will benefit from the flexibility of a hybrid schedule. Our team is permitted to work remotely on Mondays and Fridays; then works together on campus Tuesday through Thursday.

Position Responsibilities

• Assist with the processing, scanning, and uploading of student application materials into the Enrollment CRM and document management software. The ideal candidate will have documented experience of performing these detail oriented tasks in a high volume, fast paced environment.
• Monitor Admissions email account for incoming inquiries and applications and request programs of study and credit evaluations for applicants of specific graduate and online undergraduate programs.
• Create inquiry records in the Enrollment CRM and answer and properly forward incoming inquiry calls received in the call center.
• Audit application files for data consistency and correct supplemental documentation.
• Assist in communicating with the Enrollment team regarding admission processes and missing required documentation from applicants.
• Process and issue paperwork for international students to obtain their visa (previous experience welcomed but not required - training will be provided).
• Attend regularly scheduled meetings, team celebrations, and training.
• Communicate across various support offices (i.e. Financial Aid, Student Accounts, Registrar, etc.) about applicants, student data, and class starts.
• Provide quality customer service to students, staff, and faculty and embody the Eastern values of faith, reason, and justice to serve the university community with integrity
• Perform other program specific tasks as assigned by a member of the G&O leadership team

Qualifications

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university . The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Background Checks

Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.

Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances :

4) Pennsylvania State Police Criminal Record Check.

In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.

Description Disclaimer

This description is intended to describe the general level and nature of work performed by the person / people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person / people so assigned.

Statement of Non-Discrimination

Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national / ethnic origin, age, disabled veteran / Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.

We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.

Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.

Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.

Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.

Temporary, Contractors and Seasonal Employees : Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University's benefits programs.

Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.