Administrative Operations Specialist

Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.

• Provides outstanding customer service.
• Checks individuals and families in and out for services and manages office flow.
• Collects copays during check in/out process or via phone. Collects and logs payments, copays, utilizing credit card machines in accordance with Easterseals MORC cash procedures.
• Verifies/obtains prior authorizations for services being rendered.
• Updates the account of individuals/families with new and/or changed demographic or financial information.
• Responsible for answering and triaging internal and external telephone calls.  Conducts initial screening of persons served and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.
• Making/changing appointments, making changes and making follow-up phone calls to minimize “no shows.”
• Calculating Ability to Pay (ATP) financial information, entering the financial information into the Electronic Health Record and forwarding the information the Billing Department as appropriate.
• Answers both general and specific inquiries regarding payments and balances due, and departmental procedures, some of which may require detailed interpretation of departmental policies and procedures.  Refers more complicated issues to the billing team.
• Assists with insurance verification when needed.
• Operates a variety of office machines, such as personal computers, scanners, copy machines and calculators.
• Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health guidelines, as well as Easterseals MORC policies and procedures.
• General scanning of team paperwork
• Collaborates on special team projects as assigned.
• Full compliance with training requirements.
• Demonstrates knowledge of principles of trauma informed care. 
• Willingness to support and assist consumers with trauma related issues.