What are the responsibilities and job description for the INTERNET CUSTOMER RELATIONSHIP REP position at Eastgate Chrysler Dodge Jeep Ram?
Job Summary
currently searching for experienced Customer Service / Business Development Representative.
Responsibilities
- Handle incoming phone calls
- Handle leads and appointment setting
- Conduct internal CSI calls and emails
- Work directly with managers on deals that involve internet customers
- Set appointments for prospective and current customers to meet with a member of the sales team
- Manage high volume of customer inquiries through phone, email, text/chat per sales
- Update client information in our CRM Report daily
- Follow-up with existing customers
- Follow-up with prospective customers
- Follow-up with missed/canceled customers
- Ensure Customer Satisfaction
- Product knowledge/function is key with all the different vehicles daily
- Maintaining daily contact target/appointment target
- Must be able to contribute to positive team environment
Qualifications
- Successful Customer Care Representatives must have excellent telephone skills
- Self- Motivated and Energetic
- You as the Representative must have the ability to instantly build rapport with the customer
- A friendly/professional demeanor with excellent written and oral communication skills
- You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
- Strong organizational skills with the ability to multitask and meet daily goals
- Follow up with customers effectively
- Cold calling/Call center skills
Competitive pay based on experience. Medical, dental and vision insurance. 401(k) investment plan. Paid vacation and holidays. Apply today!
Customer Care Rep I
elevancehealth -
Indianapolis, IN