What are the responsibilities and job description for the Service Writer position at Easton Motors, Inc.?
We are seeking a motivated and dynamic Automotive Service Writer to join our fast-paced service department. The ideal candidate thrives in a high-energy environment, demonstrates strong leadership skills, and possesses exceptional communication abilities. As a Service Writer, you will be the first point of contact for customers, ensuring they receive superior service while effectively managing multiple tasks and priorities.
If you are a team-focused individual who leads from the front and is passionate about the automotive industry, we want you to be part of our growing team!
Key Responsibilities:
- Serve as the liaison between technicians, ensuring clear communication about vehicle concerns, services required, and timelines.
- Accurately create service orders and estimates, ensuring that all customer concerns are documented and addressed.
- Stay organized and efficient, managing high volumes of inquiries, service requests, and work orders.
- Recommend service and maintenance options based on manufacturer guidelines and best practices.
- Lead by example in maintaining a guest-first attitude and taking ownership of the service experience.
- Collaborate with the Director of Service and technicians to ensure timely and accurate completion of all service work.
- Handle concerns and complaints professionally and effectively, ensuring high levels of customer satisfaction.
- Maintain an up-to-date knowledge of automotive services, new vehicle technologies, and industry best practices.
Key Qualifications:
- Experience: Minimum 1-2 years of experience as an Automotive Service Writer or in a similar customer-facing role in the automotive industry.
- Leadership: Proven ability to lead by example and take initiative in a fast-paced, high-pressure environment.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex automotive concepts in an easy-to-understand manner.
- Customer Service: Strong customer service skills with a passion for creating exceptional experiences.
- Organizational Skills: Highly organized and able to manage multiple tasks at once, with a keen attention to detail.
- Problem-Solving: Strong troubleshooting and critical thinking skills to resolve customer issues effectively and efficiently.
- Technical Knowledge: Basic knowledge of automotive systems and terminology is preferred.
- Software Proficiency: Familiarity with dealership or service management software is a plus.
- Team Player: Ability to collaborate effectively with service technicians, managers, and other staff members to meet organization needs.
Physical Requirements:
- Ability to stand for extended periods and occasionally lift up to 50 pounds.
- Ability to work in a fast-paced, noisy environment.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for career growth and advancement within a well-established company.
- A supportive and team-oriented work environment.
- Ongoing training and development opportunities.
Education:
- Highschool degree or GED preferred. ACE Certifications a plus.
Experience:
- 1-2 years’ service writing experience preferred but not required
- 1 year of general automotive knowledge preferred but not required
License(s)/Certification(s):
- Valid Class D driver’s license required.
POSITION TECHNICAL RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Consult and interpret customer needs for the mechanics
- Serve as the primary point of contact for all automotive service and repair matters
- Understand customers’ problems and arrange for appropriate service
- Advise customers on preventative maintenance and other services they may need
- Explain proper repair procedures to customers
- Follow company warranty guidelines
- Prioritize required services and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics
- Regularly keep the customer updated on repair needs, proper procedures, and completion times
- Maintain cleanliness of vehicles
- Assist with minor tech duties
- Assist with vehicle deliveries
- Conduct work through variety of computer system programs
- Assist the salespeople in the care of guests and prepare vehicles for sale
- Maintains customer complaint portal and other administrative duties of the site
- Maintain knowledge of the entire inventory of Easton Motors vehicles
- Utilize customer relationship management software to manage tasks and assignments. AMS system
- Assist with general store cleaning and maintenance, including all public areas, inside and out.
- Maintain cleanliness of lot inventory and move vehicles on the lot to present a positive curb appeal for potential and existing customers. Including washing, adding gas, snow removal, starting and driving to keep vehicles batteries performing well. Process payments in compliance with financial policies and procedures. Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data.
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Company History:
Easton Motors has been assisting guests with purchasing, financing, and servicing used vehicles for over 30 years. Team Easton upholds strong ethics, outgoing kindness and care, and positive attitudes with all guests. With 8 automotive dealerships, 5 service locations, 2 automotive parts stores, and 1 finance company, and continuing to grow, Easton Motors values exceptional customer service, honesty, respect, and trust.
BENEFIT SUMMARY
- Industry leading health, dental, and vision insurance
- Company sponsored life insurance
- Company paid short-term disability
- Structured vacation program
- Competitive 401K match
- Position specific bonus structures
- Flexible work schedules
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.
