What are the responsibilities and job description for the FOH Hourly Manager position at Easy Tiger?
FOH HOURLY MANAGER
The FOH Hourly Manager position is responsible for effectively managing operations including dine in, take-out and delivery service as it pertains to the Easy Tiger guest experience. The Hourly Manager will also act as a brand representative by reinforcing the company goals, vision and mission statement while ensuring Easy Tiger’s standards of quality, experience and service are accomplished.
Additionally, the Hourly Manager is responsible for keeping the leadership team promptly and fully informed of all significant matters (i.e. issues, challenges, unusual matters and anything that could better overall operations/financials/guest experience) and takes prompt corrective action when necessary or suggests alternative courses of action. They are also responsible for creating and maintaining a positive and professional working relationship with all staff members to foster and promote a cooperative and harmonious working climate, which is conducive to staff morale, productivity and efficiencies.
Additionally, the Hourly Manager is responsible for keeping the leadership team promptly and fully informed of all significant matters (i.e. issues, challenges, unusual matters and anything that could better overall operations/financials/guest experience) and takes prompt corrective action when necessary or suggests alternative courses of action. They are also responsible for creating and maintaining a positive and professional working relationship with all staff members to foster and promote a cooperative and harmonious working climate, which is conducive to staff morale, productivity and efficiencies.
Reports to: General Manager
Employment Status: Full-Time, Hourly
Employment Status: Full-Time, Hourly
RESPONSIBILITES:
- Manages front of house team during scheduled floor shifts ensuring that all store operations are running smoothly
- Engages with guests during floor shift striving for 100% table and bar touches with a strong emphasis on guest satisfaction
- Oversees all aspects of service team operations including, but not limited to managing the floor, delivery and take-out operations, communicating staffing needs, inventory, facility maintenance, continued staff education and training, maintaining opening/running/closing duties.
- Practices responsible alcohol service and expects/ensures the same from staff
- Holds staff accountable for maintaining a high standard of service by following Easy Tiger Steps of Service guidelines
- Works with management/hourly staff to ensure P&L execution and meeting labor and product cost
- Controls inventory and preparation levels to minimize overstock items and waste
- Maintains and oversees cleanliness, organization and proper maintenance of FOH Facilities
- Conducts daily shift meetings and keeps staff informed on new developments and upcoming events
- Maintains current Food Handler and TABC certifications for staff and managers
REQUIREMENTS:
- High School Diploma/GED or equivalent combination of education and experience
- Two (2) years minimum as Manager at a full-service restaurant
- Current Texas Food Manager and TABC certifications
- Open availability; we are open early mornings, nights and weekends
- Proven leadership and motivational skills
- Displays a professional appearance and is a positive role model within the restaurant
- Strong verbal and written communication skills
- Excellent guest relations skills
- Basic computer knowledge (Microsoft & Google Suite) and office skills
- Ability to lift 50 lbs, and carry or pull objects that may be heavy
- Ability to work standing for 8 hours
- Ability to perform other job duties as they arise
Benefits:
- Health, Dental, & Vision Insurance (for eligible full-time employees)
- Free Shift Meals
- Friends and Family Meal Discounts
- Opportunities for Career Advancement
Must be eligible to work in the United States. Easy Tiger is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics.
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