Inside Sales Representative

What you’ll do:

The Inside Sales Representative (ISR) will work cooperatively with our outside sales channels, internal Marketing and Product teams as well as other internal/external partners to deliver exceptional customer service and sales support.  Collaboratively, the ISR will work to grow Eaton’s customer base in the Power Systems segment, and to help to exceed sales goals while increasing customer satisfaction.

In this role:

• Support sales regions to meet monthly / quarterly / annual sales goals established by the business.
• Demonstrate the ability to professionally manage a high level of daily customer requests through email, chat, and telephone calls while performing other required tasks.
• Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by gaining intelligence of our customer’s business and sharing pertinent knowledge of Eaton product lines, marketing tools, and strategic plans. 
• Respond to field sales and customer channel inquiries including price, lead time, and Eaton’s selling policy. Do so in a manner consistent with established division profit, sales, and customer satisfaction objectives.
• Coordinate with marketing and sales to provide key product and marketing Information to customers upon their request, being resourceful to gather data and share digital solutions with our customers to promote self-help tools. 
• Provide product and technical Information to our sales channel contacts upon request to support generation of sales for markets served. 
• Be a key resource for our sales channels/customers to expedite orders and provide order status information.
• Provide solutions and alternatives to customers to meet their shipment needs; working closely with our Logistics team to do so.
• Provide direction and solutions on process improvements, focusing on efficiencies, increasing customer satisfaction and the support of digital tools.
• Act as the key contact for field sales and our customers sharing Information from our functional departments to include engineering, manufacturing, marketing, logistics, and demand planning.
• Accurately process customer quotes and coordinate renewal of quotes as required. Follow-up on orders and quotations and provide information and updates to customers and sales channel partners. 
• Facilitate timely responses to customer issues by utilizing available resources or creating procedures for resolution. 
• Demonstrate proficiency in departmental software applications used to include quote tool, ERP System, and other digital applications.
• Train peers and customers as appropriate. Serve as a mentor, and support for internal teams and departments. 
• Lead project teams and serve as team member for special projects to drive continuous improvement and the team’s performance, driving digital solutions.

Qualifications:

Required Basic Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum of 1 year of work experience in product support, customer service, inside sales, or proposal support. 
• Must be legally authorized to work in the United States without company sponsorship now or in the future
• No relocation will be provided for this position. Only candidates within a 50-mile radius of Waukesha WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Work experience with SAP
• Work experience in a manufacturing environment 
• Work experience in a customer support role for technical products

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Skills:

• Work experience in a customer support/sales role
• Business-to-business sales support, specifically working with Sales/Marketing and Operations
• Ability to train others and work in a team-oriented environment 
• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
• Demonstrated experience working with MS Office software package