Field Service Technician II-III

Under general supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
• Perform preventive maintenance with little supervision.
• Ordering, expedition and notifying customers or management when replacement of product is necessary.
• Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
• Identify and escalate design issues to engineering and management for resolution.
• Provides technical support to customers on operational or maintenance of system tool and/or equipment.
• Act as a customer contact on technical and service related problems.
• Must be able to provide guidance to other field technicians and field service engineers

Education

• AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.

Experience

• Preferred: Four (4) to Six (6) years of work related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.
  

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customer offsite.