Sales Support Associate

POSITION SUMMARY

As a Sales Support Associate you will receive comprehensive training in all products and services offered by the Components Division, focusing on the dynamic semiconductor and general vacuum equipment industries. This role is not just a job; it is a strategic step in a multi-year development program that equips you with the skills and qualifications for exciting future opportunities within the company, including sales, product management, marketing, and field operations.

As a key support resource, you will work under general supervision to assist customers and sales teams with all product and service inquiries. Your responsibilities will include checking the status of current orders, providing timely customer quotes, and engaging in essential sales follow-up activities. You'll have the opportunity to drive proactive business development efforts while maintaining direct communication with our valued customers.

This position is structured to provide you with interdisciplinary experience, allowing you to gain in-depth knowledge of Ebara's business practices, products, and the semiconductor industry. With a clear path for career advancement, this role is your launchpad to future success in sales, segment management, or technical and product support in the semiconductor industry.

ESSENTIAL FUNCTIONS

• Provides technical assistance to customers and sales personnel via telephone. (Essential)
• Follow up on cold and warm leads to further the sales process (Essential)
• Pro-actively prospect potential accounts to develop sales leads at the direction of leadership (Essential)
• Makes outbound calls and emails to create customer contact (Essential)
• Makes in-person face-to-face sales calls with responsible account manager (Essential)
• Qualify potential customer accounts for sales potential (Essential)
• Lead product campaigns in the region in collaboration with the product marketing team (Essential)
• Understand and demonstrate the product or service to the customer (Essential)
• Set and meet sales goals and objectives set by leadership (Essential)
• Creates and provides paper quotations to customers. (Essential)
• Provides sales orders and proper documentation for order entry. (Essential)
• Monitors and tracks orders on available tracking systems. (Non-essential)
• Assists customers with delivery issues and timelines. (Essential)
• Create presentation material from data collected through customer interaction. (Essential)
• Complies with EBARA's safety policies, including participating in and completing all required safety training. (Essential)
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Performs other duties as assigned. (Non-Essential)

Education

• Bachelor's degree or associate degree in Business or Marketing or equivalent technical experience in an engineered product industry.

Experience

• Entry level - One (1) — (3) three years of sales/marketing experience, technical aptitude, and or willingness to take on new challenges in a fast-paced environment that supports career path growth and advancement.