Risk Policy Implementation Specialist

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

As a Risk Policy Implementation Specialist your responsibilities will be to support the business through a wide range of daily operational processes. You’ll be part of a team that works to implement, build, and improve the processes that get risky users referred and actioned as quickly and accurately as possible, with a goal to minimize fraud visibility, fraud conversion, fraud loss, and claims. We partner with Risk Policy functional owners to understand their policy and what results they wish to achieve. We then partner closely with GCX, CS Tech, and IFD teams to operationalize these policies and put them into execution. We also act as a bridge between Risk Policy and our GCX partners, helping to ensure GCX is prepared for any new policy changes or additions, and we are the critical issue point for problem-solving automation or referral volume issues.

You are:

• A quick learner. You can quickly become a subject matter expert in a variety of different areas and are passionate about learning new things.
• Responsible. You take responsibility and ownership of your work and demonstrate this by thinking about how the actions we take can affect others, as well as being accountable for the results of what we do and don't do.
• Consistent. Consistency creates accountability and allows for accurate monitoring and measurement. You can demonstrate this in your daily activities.
• A trusted partner. You will partner with Policy, Customer Operations, and a global cross-functional team. You will consider impact to global customers when making decisions.
• A standout colleague. You work well with others and can be counted on to build solid relationships with people and teams in and outside of our direct organization.
• Technologically inclined. You're able to troubleshoot when our processes do not perform as expected and implement any needed changes.
• Proactive. You don’t wait for problems to arise before finding solutions or improvements. You find ways to contribute without specific direction.
• A strong communicator. You have excellent interpersonal, communication, and leadership skills. In addition, you have an aptitude to positively influence and collaborate with many, varied teams and colleagues.

We need:

• A subject matter expert. Your knowledge of eBay’s Risk policies and processes is well-rounded. Having a good understanding of internal systems such as IFD, Agent Desktop, and eLVIS will also be very helpful.
• Someone who enjoys getting into the weeds on how things work and the processes that drive them. Someone who understands and enjoys Business Process Management and is familiar with understanding and creating business / process flow charts.
• Someone who takes pride and responsibility in their work. You not only implement great work, but you are also consistent, and you monitor results closely to ensure it continues to perform.
• Flexibility. We need someone who is extraordinary in dealing with ambiguity. Your focus will change from day to day, depending on priorities, and you love that type of challenge.
• A creative mind. You're passionate about chasing fraud and thinking creatively for solutions to challenging situations. You love problem solving and continuous process improvement.
• A critical thinker. You will participate in decisions within your team in building new ways to craft, optimize, and maintain risk processes and controls.
• A self-starter. You work effectively in an autonomous fashion and demonstrate willingness to enable the success of partners worldwide.
• A multi-tasking master. You have successfully taken ownership of project timelines by effectively handling time and appropriately assigning priorities.
• A global thinker, as this is a global role. You are able to build and maintain positive relationships with global and remote partners.
• Technical proficiency. You have some basic SQL, Excel, Tableau or other data visualization experience.
• You have a degree and/or three years relevant work experience in a related field (Risk Management, Qualitative Analysis, Risk Operations)

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.