Claims Associate

About ECBM

ECBM is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in high-risk industries that require dedicated, client-based broker services in the areas of Commercial Insurance, Workers’ Compensation, Employee Benefits, Cyber Liability, Professional Liability, Farm & Agriculture, and Personal Insurance. Founded in 1970, our mission is to put people- our clients and employees- first. As a privately-owned company, our motto has always been: "No Shareholders, Just Transparency."

ECBM operates on three main core values: Empathy, Energy and Tenacity. We test every employee who works here for these three core values because employees must have Empathy to care about our clients, Energy to provide the level of service we require, and Tenacity to go that “extra mile” to solve our clients' challenges.

In addition to caring for our clients, we also take pride in caring for our employees. We’ve been a Best Place to Work in Insurance recipient for the last eight years, and the average length of service of our employees is 11 years.

About the Role

ECBM is looking for a Claims Intake Associate to join our Team! This person will report to the Vice President of Claims Services. This person will contribute to the profit and growth of ECBM by monitoring, managing and reporting all first notices of loss received in the Claims Department.  The Claims Intake Associate will obtain, review and evaluate all first notice of loss information from ECBM clients for all insurance lines of business including, but not limited to, automobile, general liability, property, workers’ compensation and specialty lines of business.  They will continuously monitor the Report Claims mailbox.

Responsibilities

• Overall maintenance and management of ReportClaims mailbox
• Receive and review initial claim reports from ECBM clients via phone, email or dedicated reporting mailbox
• Collaborate with Claims Team staff to evaluate claim, proper reporting and internal staff claim assignment
• Report claims to insurance carrier(s) within 24 hours of receipt of claim by ECBM Claims Department
• Enter and document all First Notice of Loss information in AMS Claims Management System and Paperwise Document Filing System
• Establish standardized diary/suspense tasks as determined by claims line of business
• Acknowledge Claim receipt to ECBM client
• Follow for Carrier Adjuster assignment and provide claim information to ECBM client contact
• Communicate with internal Claims Team members relative to new claim assignments and carrier claims assignment

Skills & Abilities

• Ability to provide excellent customer service to both external and internal clients
• Ability to work as team member and perform based on established standards and expectations
• Detail oriented
• Excellent written and oral communication skills
• Excellent organizational skills

Education & Experience

• College degree preferred, but high school diploma or equivalency is required. 
• Must have good communication skills, both verbal and written.
• Detail-oriented as well as ability to process high volume of transactions. 
• Property/Casualty insurance experience not required but preferred. 
• Skills Preferred: Microsoft Office including Outlook, Word, Excel and Adobe

Benefits

• Competitive Pay
• Health and Welfare Programs Including Medical, Dental, and Vision Insurance
• Retirement and Income Protection Programs, including a 401k plan
• Work/Life Balance Including PTO, Holidays and Remote work opportunities
• Career Advancement Opportunities