What are the responsibilities and job description for the Dispatch Manager position at Eco Plumbers, Electricians, and HVAC Technicians?
WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!
Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental and Vision insurance offered
- Supplemental insurance offered
- 401k with company match at 4% (eligible at 6 months)
- Paid training, on-going instruction and coaching
- Employee appreciation activities and events
- Hourly and extra incentive programs
- Fully stocked trucks and field support
- Uniforms and health shots
- Tool assistance program and opportunity for a boot allowance
PTO and Insurance benefits start after only 90 days.
THE OPPORTUNITY:
Eco is seeking an experienced Dispatch Manager to join and lead our growing dispatch team!
Job Description: Manage staff that optimizes all jobs in order to provide the highest customer and technician satisfaction and ensure job auditing is performed while maximizing daily company revenue.
Responsibilities
- Maintain high knowledge and understanding of the Dispatch Six-Step process
- Coach and train staff to accurately select jobs for our technicians based on their abilities, strengths, current location, and metrics
- Ensure proper daily communication is being executed to our customers and technicians
- Strategize and prioritize with all adjacent departments to ensure efficient and thoughtful service is provided.
- Create plans of actions, execute processes, and communicate minute by minute
- Maximize revenue by ensuring the best technicians are being selected for jobs
- Communicate with customer service, logistics and service managers to execute goals
- Produce results that hit sales, revenue, and sold hour goals
- Provide excellent customer service to our clients and exceptional support to our field staff
- Organize and forecast jobs to be able to plan for optimal outcomes
- Update and refine department SOPs and processes to maintain high efficiency and satisfaction
- Support Eco University’s technicians' development post-Success Day
- Maintain a job auditing process to remedy all jobs with errors with the Dispatch Lead
- Attends Columbus L10 meetings to progress company operations and improve scorecard issues
- A strong ability to prioritize
- Adaptability, equanimity (pressure performer) and critical thinking skills
- Extreme attention to detail and accuracy
- Passion in growing and developing people
- Enjoys a busy environment
- Excellent communication skills
- Highly organized
At Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings to the company to help us reach our common goals, and we have fun getting there!
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