What are the responsibilities and job description for the Admissions Support Specialist position at ECPI University?
Overview
This is not a Remote position. This position is based at our Virginia Beach, VA campus location.
Transform your Career at ECPI University
Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.
With your hard work, ECPI University will provide full-time employees with great benefits including:
- Competitive compensation & benefits plans including 401(k) participation with potential annual employer contributions.
- Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.
- Additionally, you will work alongside talented professionals to help our students change their lives through education.
If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.
ECPI University is proud to be an Equal Opportunity Employer.
Responsibilities
- Make timely initial contact with prospective students who express interest in ECPI University or our programs.
- Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.
- Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
- Maintain accurate and complete records of all contacts and activities with prospective students.
- Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.
- Demonstrate knowledge of University programs, policies and procedures.
- Other duties as assigned.
Qualifications
Education/Experience:
- Bachelor’s degree preferred.
- Experience in phone sales, including appointment setting and commitment to follow-up skills.
- Data base entry and reporting or CRM system experience.
- Three to five years of successful work experience in a position requiring medium to heavy customer service interaction such as a call center, hotel desk, insurance office, law office, bank teller, doctor’s office, retail floor sales, customer service desk, etc.
Skills/Abilities:
- Ability to work flexible schedule including nights and weekends.
- Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student’s needs.
- Proven ability to excel in a high volume telephone and customer service position.
- Excellent oral and written communication skills.
- Effective computer skills.
- Demonstrated ability to work effectively both independently as well as part of a team.
- Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.
ECPI University is proud to be an Equal Opportunity Employer.
