What are the responsibilities and job description for the Receptionist position at Ecumen SBC Operations LLC?
Part Time Receptionist l 35 Hours/2 weeks l Tuesday-Thursday every week from 7:30 – 11:30 and every other weekend 7:30 – 1:00
Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need.
The Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. The receptionist will immediately notify supervisor if they perceive any safety issue for residents, staff or others. This position will perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor.
About Us:
Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota’s 8th largest senior living provider, we continue to advocate for those we serve. Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.
Essential Job Responsibilities:
- Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.
- Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.
- Sends and receives fax transmissions, emails, scanned, mail as directed.
- Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.
- Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
- Other duties as assigned.
Receptionist Minimum Required Qualifications:
- Excellent customer service and telephone skills.
- Ability to communicate effectively in both verbal and written formats
- Computer skills and experience with Microsoft Word and Excel
- Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.
Preferred Qualifications:
- High School diploma or GED equivalent
- Prior customer service experience
- Prior experience working with seniors
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)