What are the responsibilities and job description for the Customer Service Representative - BPO Client Relations position at Edfinancial Services LLC?
Description
Location: Knoxville, TN
Company: Edfinancial Services
Edfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you!
Compensation and Benefits:
- Base Wage: $17.20 per hour
- Additional Benefits: $4.57 per hour for medical, dental, vision, FSA, or HSA
- Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture
About Us:
We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs.
Role Overview:
As a Customer Service Representative, you will handle customer inquiries via phone, chat, or email with professionalism and patience. Your role involves solving problems and ensuring customer satisfaction with the support of experienced agents.
Qualifications:
- High school diploma
- Strong computer skills
- Excellent customer service and phone skills
- Ability to obtain federal security clearance
Work Schedule:
Flexibility is required for evening shifts. Peak periods extend hours of operation.
Hours of Operation (EST):
- Monday: 8:00 a.m. - 9:00 p.m.
- Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
- Thursday - Friday: 8:00 a.m. - 6:00 p.m.
- Saturday - Sunday: Closed
Peak Periods:
- January - March
- July - August
- October
Apply Now:
For a quick and easy application, please complete our 5-minute mobile-friendly form. We look forward to meeting you!
Requirements
#ZR
Salary : $17 - $22