What are the responsibilities and job description for the Mortgage Operations Support Specialist position at Educational Federal Credit Union?
We are looking for a service and detail oriented Mortgage Operations Support Specialist to provide administrative support to the mortgage department. An ideal candidate should be adept at maintaining customer files, has great customer service abilities and maintains the professional image of the Credit Union to callers and visitors.
Duties and Responsibilities include:
- Assist members with equity related servicing issues.
- Issue payoff statements on equity loans as requested.
- Process payoffs of equity loans.
- Assist with department walk-ins, scheduling appointments, answering calls, mailing and scanning of documents.
- Assist Branch personnel with equity applications as needed.
- Respond to member inquiries regarding process for obtaining Credit Union endorsement on loss draft checks.
- Prepare Satisfaction of Mortgage(s) on paid off equity loans.
- Escrow Review of 1st lien equity loans for payment of taxes done on quarterly basis.
- Handles branch calls requiring assistance.
- Process CPI (force placed insurance).
- Review monthly MIS invoice report and issue payment.
- Process Symitar account number changes.
- Monthly equity reports.
- Equity loan payment change agreements.
- Handle disbursement of loss draft insurance proceeds.
- Forward required payoff documentation to Cenlar on residential loans.
- HMDA data compilation and validation.
- Process fundings on equity loans in Symitar.
- Post-closing audit of equity loans.
- Send mortgage for recording on equity loans including issuance of check for recording fee and documentary stamps.
- Follow up on recorded mortgage on equity loans and review for potential intervening liens.
- Follow up regarding receipt of final title policy for residential loans, place in permanent file.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Miami, FL 33183: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location