Desktop Support Specialist

Reports To:            Technology Director         
Location:                 Pasco, WA     
Classification:        Classified Non-Exempt
Schedule:               40 hours per week Mon-Fri 
Hourly Rate:           $29.56 (Step 1/ Year 1) - $33.27 (Step 5/Year 5)  

SUMMARY: The Desktop Support Specialist is primarily responsible for the support of desktop computers, general technology and helpdesk-related activities at ESD 123 and supported program sites within the Walla Walla region.

ESSENTIAL FUNCTIONS:

1. Serve as the ESD 123 and member districts' primary source of support for the desktop computing environment and classroom/office technology support
2. Provide basic support for server, LAN/WLAN, and telecommunications
3. Provide broad-based technology support for ESD 123 conferences and workshops, both on and off-campus
4. Provide technology-related staff development training to ESD 123 staff as directed
5. Assist with the operations of the ESD 123 RITU Help Desk by answering school district calls for technical assistance and providing primary troubleshooting and conflict resolution support for the K20 Network
6. Assist in the support of ESD 123 web services
7. Accurate and timely record keeping as related to agency technology administration
8. Maintain confidentiality
9. Follow Board policies and procedures

OTHER JOB FUNCTIONS:

• Assist in the assessment and evaluation of ESD 123 school systems' technology for the purpose of identifying current and future needs and opportunities for developing and implementing innovative solutions, in the form of customized services, which address those needs.
• Performs related duties as assigned.*

*Related duties as required are duties that may not be specifically listed in the Position Description but are within the general occupational series and responsibility level typically associated with the employee's classification of work.
 

 QUALIFICATIONS:

1. AA or Bachelor's technical degree in Computer Science or related field and two (2) years of related work experience.  An equivalent combination of education and experience may be substituted which provides the skills, knowledge, and abilities to perform the essential functions of the position.
2. Microsoft MCDST, MCSA or MCSE certification
3. Cisco CCNA or CompTIA A certification
4. A working knowledge of the following:
5. Strong inter-personal skills and the ability to effectively communicate both abstract and technical issues to audiences of varying levels of technical expertise
6. Ability and willingness to work flexible hours, to include evenings and Saturdays as may be periodically required
7. Reliable personal transportation and the willingness to travel
8. Microsoft Windows and Apple desktop operating systems
9. Support of the Apple iOS environment and devices
10. Google G Suite for Education
11. Microsoft Office 365 associated e-mail clients
12. Installation, configuration, and maintenance of desktop computer technology
13. Configuration, deployment and support of Chromebooks
14. Microsoft Office and related desktop software
15. Other software commonly found in the K-12 educational environment
16. LAN/WAN hardware and network operating systems
17. Valid Drivers License, reliable transportation, and auto insurance.

WSP/ FBI background clearance required.

Requires the ability to

• Ability to carry out duties with minimal supervision
• Ability to effectively communicate ESD colleagues and district staff
• Ability to function effectively in a teamwork-oriented atmosphere
• Ability to work flexible hours
• Ability to organize own work and work independently 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 

Work duties shall be performed both in an office environment as well as requiring travel to and providing support for staff and students in the school districts within the ESD 123 region, ESD 123 program sites, external workshops and conferences.  Sitting for extended periods of time may be required. Lifts and carries a maximum of 75 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.

Hazards:  Those present in a normal office environment; no known significant hazards.

POSITION BENEFITS:

• Opportunities to receive on the job training  
• Access to full benefits (SEBB medical, vision, and dental insurance. WA DRS SERS retirement plan. Medical reimbursement account, Life and Long-Term Disability Insurance etc.)
• Access to the agency's wellness program
• Paid sick leave (8 hours per month)
• Paid vacation leave (start at 8 hours per month)
• Paid personal leave (16 hours per year)
• 13 paid holidays 

• Proactive self-starter. A strong sense of taking initiative moving forward without waiting to be told what to do and how to do it.
• Flexible and can thrive in a fast paced environment where you may have to wear several hats.
• Possess confidence while being humble – lack excessive ego or concern about status. Willing to share credit, emphasize team over self and define success collectively rather than individually.
• Hungry – always looking for more. More things to do, learn, and take responsibility for. Constantly thinking about the next step or opportunity.
• Smart – have common sense about people. Good judgement and intuition around the subtleties of group dynamics and the impact of your words and actions. 

THESE STATEMENTS MUST RESONATE WITH YOU:

"Yes, that is possible. Let me handle it, I'll figure it out."

"I am not sure, but I will find out for you."

"I have not done that before, but I can do it."

"I take a see-it, own-it, solve-it, do-it approach."
 

ABOUT OUR TEAM AND AGENCY

Helping students realize their dreams and aspirations is at the heart of everything we do at ESD 123. We accomplish this by embracing our employees as One Team, and operating with loyalty and commitment through compassion, dedication, and collaboration. At ESD 123, we strive to offer the highest quality customer experience by committing to our Core Values, and always looking for ways to say, "Yes, and…"  We expect our employees to model our Core Values of integrity, respect, relationships, stewardship, and perseverance.  Each member of our ESD team must be humble, hungry, and smart, with a focus on making his or her teammates look good while working toward achieving our mission. 

We want this position to be one that you are or can be passionate about and look forward to embracing. We want you to grow, be challenged, and have fun while doing things that you are skilled at and enjoy. We are looking for someone who is proud to join our ESD One Team!
 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Work is performed primarily in an office environment; however, travel is required to local school districts and program sites, and for workshops, committee representation and conferences at local, regional, and state level.  Sitting for extended periods of time may be required. Lifts and carries a maximum of 35 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.

Hazards:  Those present in a normal office environment; no known significant hazards.
 

EMPLOYMENT INFORMATION: 
Applicant selected for hire will be required to be fingerprinted for a Washington State Patrol and FBI criminal history and background inquiry check.  Employees of ESD 123 must abide by all of the agencies policies, including maintaining a smoke and tobacco-free work environment and a drug-free and scent-free workplace. 

Scented products like perfume/cologne, body spray, lotion, hair products, etc., contain hazardous chemicals which can cause serious problems for many people, especially those with asthma, allergies or sensitivities to chemicals. ESD 123 strives to ensure the safety and comfort of staff and visitors by encouraging a fragrance-free environment. For the comfort and health of all, the ESD discourages the use of scents and fragrant products by employees. 

The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.  Changes to the position description may be made at the discretion of the employer.  It is the policy of the Educational Service District 123 to not discriminate against any person with regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors and to base all employment decisions only on valid job requirement. 

Salary : $33