What are the responsibilities and job description for the Bilingual TOM Agent position at Educators Credit Union?
If you're high-energy, love helping out others and like a fast-paced work environment, you're the perfect candidate to become a TOM Agent aka Video Teller! These positions use cutting-edge technology to help Educators Credit Union members across southeastern Wisconsin.
- TOM Agents play a critical role in delivering an exceptional and personalized service to our member-owners, through the accurate processing of financial transactions using our Teller Operated Machine (TOMs).
- Follow our core values (honesty, integrity, fairness, respect and excellence) in all actions with members and coworkers.
- Accurately assist members remotely by processing financial transactions including deposits, withdrawals, check cashing, transfers, loan payments, loan payoffs, and transaction inquiries according to policies and procedures.
- Follows internal security, member identification and fraud prevention policies and procedures while accurately maintaining member accounts.
- Welcome members, identify and pursue opportunities to educate and advice regarding additional products and services and actively promote marketing campaigns.
- Balance assigned machines and daily transactions at the end of each workday ensuring accuracy.
- Performs other duties as assigned.
Required Skills:
- Courtesy, tact, and diplomacy are essential elements of the job.
- Must have the flexibility and ability to work in a challenging and fast paced environment with variable stress levels.
- Must be comfortable, professional and friendly on camera with customers via TOM's
- Must have a professional and enthusiastic attitude and strong desire to help people
- Accuracy and ability to operate computers and related office equipment is necessary
- Written and verbal fluency in the required languages.
Required Experience:
- One year to three years similar or related experience, including prior customer service, cash handling, contact center or teller experiences
- A high school education or GED
TOM Agents process member transactions via Teller Operated Machine from a remote service center located at 1300 90th Street, Sturtevant, WI 53177. Branch hours are Monday-Thursday 8am-6pm, Friday 8am-7pm and Saturday 8am-1pm. Must be available to work on Fridays and Saturdays.
Educators Credit Union is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.